Ja'Mesheia Priester
Columbia,SC
Summary
Dynamic and adaptable professional with experience as a 911 Dispatcher for the City of Columbia, excelling in high-pressure environments. Proven ability in critical thinking and active listening, ensuring effective communication and coordination during emergencies. Recognized for enhancing response efficiency and maintaining accurate records, contributing to improved service delivery.
Overview
8
8
years of professional experience
1
1
Certification
Work History
911 Dispatcher
City of Columbia
12.2024 - Current
- Responded to emergency calls, assessing situations and prioritizing dispatching of responders.
- Operated multi-line phone system, ensuring efficient communication with callers and emergency personnel.
- Maintained accurate records of incidents, facilitating effective follow-up and reporting procedures.
- Collaborated with law enforcement and fire department units to coordinate response efforts during emergencies.
- Provided critical information to first responders in real-time, enhancing situational awareness on the scene.
- Adapted quickly to high-pressure situations, demonstrating calmness while managing multiple calls simultaneously.
Class A CDL Driver
Knight Transportation
08.2023 - 12.2024
- Operated Class A commercial vehicles in compliance with federal and state regulations.
- Conducted pre-trip and post-trip vehicle inspections to ensure safety and reliability.
- Delivered freight efficiently across multi-state routes while maintaining delivery schedules.
- Maintained accurate logs of driving hours, rest periods, and cargo information.
- Demonstrated strong adaptability in navigating various weather conditions, road hazards, and traffic situations while maintaining safe operations at all times.
Customer Service Representative
Spectrum
09.2019 - 02.2021
- Resolved customer inquiries through multiple communication channels, enhancing satisfaction and loyalty.
- Assisted in troubleshooting technical issues, ensuring timely solutions for customers.
- Maintained accurate records of customer interactions within CRM systems for improved service delivery.
- Collaborated with teams to streamline processes, reducing response times for customer requests.
- Conducted follow-up calls to ensure resolution of issues, fostering positive relationships with clients.
Caregiver
Always Best Care Senior Services
04.2018 - 11.2020
- Delivered compassionate care to seniors, enhancing quality of life through daily living assistance.
- Assisted clients with personal hygiene, medication management, and mobility support to ensure safety and well-being.
- Developed individualized care plans in collaboration with healthcare professionals to address specific client needs.
- Trained and mentored new caregivers on best practices for patient care and effective communication techniques.
- Monitored and documented changes in client health status, communicating updates to family members and healthcare teams.
- Streamlined caregiving processes by identifying areas for improvement, resulting in enhanced service delivery quality.
Customer Service Representative
Sykes / Chase Bank / Bank of America
06.2018 - 04.2019
- Provided training and support to new team members on service protocols and best practices.
- Identified recurring issues and recommended process improvements to enhance operational efficiency.
- Actively participated in team meetings to discuss performance metrics and share insights on customer feedback.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
No Degree - Nursing
Greenville Technical College
Greenville, South Carolina, SCNo Degree - Special Education
South Carolina State University
Orangeburg, SCCertificate -
Truck Driving Institute
Richburg, SC05-2023
High School Diploma -
Lower Richland High School
Columbia, SC05-2011
Skills
- Works Well Under Pressure
- Active listening
- Critical thinking
- Computer skills
- Teamwork and collaboration
- Information gathering
- Data entry proficiency
Certification
- CDL Class A (Air Brake, Doubles/Triples Endorsements)
- CNA
- CPR/BLS
- First Aid
Timeline
911 Dispatcher
City of Columbia
12.2024 - Current
Class A CDL Driver
Knight Transportation
08.2023 - 12.2024
Customer Service Representative
Spectrum
09.2019 - 02.2021
Customer Service Representative
Sykes / Chase Bank / Bank of America
06.2018 - 04.2019
Caregiver
Always Best Care Senior Services
04.2018 - 11.2020
No Degree - Nursing
Greenville Technical College
No Degree - Special Education
South Carolina State University
Certificate -
Truck Driving Institute
High School Diploma -
Lower Richland High School