James Paul Castro
Anchorage
Summary
Results-driven Shift Manager with expertise in staff training, problem-solving, and customer complaint resolution. Proven ability to optimize scheduling and maintain high service standards in fast-paced restaurant environments.
Overview
2
2
years of professional experience
2026
2026
years of post-secondary education
Work History
Restaurant Shift Manager
Janette Sly
Anchorage
06.2023 - Current
- Supervised daily restaurant operations to ensure smooth service and efficiency.
- Trained staff on menu items, customer service, and safety protocols.
- Managed staff schedules to optimize coverage during peak hours.
- Resolved customer complaints promptly to maintain satisfaction and loyalty.
- Coordinated with kitchen staff to ensure timely meal preparation and delivery.
- Monitored cleanliness and organization of dining areas for guest comfort.
- Resolved customer complaints in a timely manner.
- Ensured all safety and sanitation regulations were followed in the restaurant.
- Greeted guests upon arrival, answered questions about menu offerings and made recommendations when requested.
- Handled closing procedures including counting money in drawers at end of shift.
- Performed routine maintenance checks on kitchen equipment such as fryers and ovens.
- Trained new employees on proper customer service techniques and food handling protocols.
Education
Bettye Davis East Anchorage Highschool
Anchorage, AKSkills
- Staff training
- Inventory management
- Food safety compliance
- Scheduling optimization
- Problem solving
- Time management
- Decision making
- Leadership skills
- Customer complaint resolution
- Complaint handling
- Staff motivation
- Teamwork
Languages
English
Professional
Timeline
Restaurant Shift Manager
Janette Sly
06.2023 - Current
Bettye Davis East Anchorage Highschool