James Quinn Wallace III
Gilbert,AZ
Summary
Proven track record in enhancing brand recognition and customer satisfaction, notably with Kelly Staffing Services Revlon. Skilled in customer engagement and effective communication, demonstrated through successful event marketing and streamlined claims processes. Achieved significant improvements in brand awareness and client relations by leveraging exceptional communication skills and customer service expertise.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Brand Ambassador
Kelly Staffing Services Revlon
2008.01 - Current
- Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.
- Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
- Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
- Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
Front End Assistant
Costco
2015.10 - 2017.09
- Built rapport with clientele by engaging in friendly conversation while processing transactions.
- Assisted customers with finding products, providing them with a positive shopping experience.
- Promoted a safe shopping experience for all patrons by adhering to company safety protocols and reporting potential hazards promptly.
- Resolved customer complaints professionally, ensuring their continued patronage and overall satisfaction.
- Maintained a well-stocked and organized cashier area for optimal productivity.
- Streamlined checkout process by accurately bagging items according to size, weight, and fragility.
Insurance Claims Specialist
Preferred Homecare
2011.02 - 2014.03
- Worked with claims adjusters and examiners to expedite processing in alignment with procedures.
- Strengthened client relationships by providing clear communication throughout the claims process, ensuring all parties were well-informed of progress and outcomes.
- Enhanced customer satisfaction by efficiently managing insurance claims processes and providing timely resolutions.
- Maintained compliance with industry regulations and standards by staying current on relevant laws, policies, and best practices for handling insurance claims.
Education
High School Diploma -
Highland High School
Gilbert, AZ05.2008
Skills
- Customer Service
- Effective communicator
- Customer Engagement
- Exceptional communication
Certification
- 4g structural welding certification - 2024
- 3g structural welding certification - 2024
Timeline
Front End Assistant
Costco
2015.10 - 2017.09
Insurance Claims Specialist
Preferred Homecare
2011.02 - 2014.03
Brand Ambassador
Kelly Staffing Services Revlon
2008.01 - Current
High School Diploma -
Highland High School
- 4g structural welding certification - 2024
- 3g structural welding certification - 2024
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