Jami Barnes
Hobbs
Summary
Seasoned Lead Budtender with relevant background in cannabis retail and product knowledge. Strong customer service skills, coupled with ability to educate patrons on proper use of products. Demonstrated leadership by effectively managing team members, ensuring compliance with industry regulations, and contributing to increased sales growth.
Overview
8
8
years of professional experience
Work History
Lead Budtender
Bryan's Green Care; Bryans Hemp Apothecary
Hobbs
06.2025 - Current
- Guided customers in product/medical selection and usage and dose at a dispensary and hemp apothecary.
- Managed inventory levels to ensure product availability and freshness.
- Trained new staff on customer service POS system and product knowledge techniques.
- Maintained cleanliness and organization of the sales floor and storage areas.
- Handled cash transactions accurately during point-of-sale operations.
- Educated clients on the benefits of hemp products for wellness purposes.
- Trained new budtenders on proper customer service, product knowledge, and store policies and procedures.
- Assisted customers in selecting the most appropriate strain for their individual needs.
- Provided recommendations on various strains based on customers' desired effects or medical conditions.
- Created promotional materials such as flyers, posters, banners. to advertise sales events or new products.
- Educated customers on effects, medical benefits and overall experience of using cannabis products.
- Performed opening and closing duties such as counting cash drawers, setting alarms.
- Discussed strains, qualities and effects of marijuana for medicinal and recreational needs.
- Greeted customers and promoted various cannabis products.
- Verified proper customer identification, medical information and paperwork.
- Advised customers regarding safety measures necessary for cannabis consumption.
- Oversaw sale of merchandise such as flowers, concentrates and edibles.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Computed purchases and received and processed cash or credit payment.
- Recommended, selected and located merchandise based on customer desires.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Described merchandise and explained use, operation and care.
- Guided customers in product selection and usage at a leading hemp apothecary.
- Monitored security cameras for any suspicious activity or theft attempts within the store.
- Ensured compliance with all state regulations regarding the sale of cannabis products.
- Guided customers in product selection and usage at a leading hemp apothecary.
Bartender
Mulligans Bar & Grill
Abilene
07.2018 - 03.2021
- Mixed cocktails and beverages based on customer preferences and bar recipes.
- Maintained cleanliness of bar area, ensuring a welcoming environment for guests.
- Assisted in training new staff on drink preparation and service standards.
- Provided excellent customer service, responding to inquiries and addressing concerns promptly.
- Monitored inventory levels, restocked supplies, and placed orders as needed.
- Performed opening and closing duties including restocking supplies.
- Greeted customers and provided excellent customer service.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Trained new bartenders on drink preparation and upselling techniques.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Assisted in setting up the bar for service shift.
- Stocked ice bins and coolers as needed throughout shift.
- Cleansed glasses with sanitizing solution after each use.
- Effectively multitasked within fast-paced environment.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Managed accurate bar tabs and processed cash and credit card transactions.
- Communicated with security staff to de-escalate customer conflicts and remove customers if necessary.
Education
GED
Hobbs, NmHobbs High School
Hobbs, NmSome College (No Degree) - Counseling Psychology
Nmjc
Hobbs, NmSkills
- Product knowledge
- Customer education
- Cash handling
- Inventory management
- POS system operation
- Effective communication
- Attention to detail
- Time management
- Product display creation
- Sales strategies
- Customer service expertise
- Sales proficiency
- Strong work ethic
- Cash handling experience
- Restocking inventory
- Promotions and discounts
- Key holder
- Point-of-sale system
- THC & CBD products
- Changing out tills
- Maintaining confidentiality
- Discussing cannabis
- Patience and empathy
- Product knowledge expertise
- Supporting medical patients
- Edibles upselling
- Operate cash registers
- Upselling techniques
- Store opening and closing
- Reliability
- Customer service
- Product promotion
- Store policies understanding
- Staff support
- Register opening and closing
- Adaptability and flexibility
- Issue refunds
- Building customer loyalty
- Goal driven
- Customer relationship management
Timeline
Lead Budtender
Bryan's Green Care; Bryans Hemp Apothecary
06.2025 - Current
Bartender
Mulligans Bar & Grill
07.2018 - 03.2021
GED
Hobbs High School
Some College (No Degree) - Counseling Psychology
Nmjc