Hi, I’m
Jami Curtin
Inwood,WV
Summary
Professional with strong background in customer support, excelling in conflict resolution, communication, and problem-solving. Known for fostering collaborative team environment and adapting to changing needs to ensure customer satisfaction. Skilled in handling multiple tasks efficiently, leveraging empathy and active listening to build rapport with clients and team members alike.
Overview
4
years of professional experience
Work History
Navy Federal Credit UnionWinchester, VA
Customer service agent
06.2024 - Current
Job overview
- Tracked and updated customer interaction logs and transaction histories to facilitate effective communication and service delivery.
- Utilized effective problem-solving techniques to promptly identify and rectify customer issues, ensuring seamless service delivery.
- Assessed customer responses and recommended actionable strategies for service enhancement.
- Delivered exceptional service to a large customer base each day, prioritizing customer satisfaction and fostering a welcoming environment.
Food Lion
Sales associate
04.2023 - 04.2024
Job overview
- At Food Lion, I served as a Sales Associate, where I played a key role in assisting customers with their purchases and inquiries. I maintained a clean and organized sales floor, ensuring a pleasant shopping experience for all customers.
- Maintained a clean and organized sales floor for a pleasant shopping experience.
- Utilized strong communication skills to provide personalized assistance to customers.
Berkeley county schools
Sound technician
11.2021 - 06.2022
Job overview
- As a Sound Technician at Berkeley County Schools, I was responsible for setting up and operating audio equipment for various school events and performances. I ensured the quality and clarity of sound for all events, including concerts, plays, and assemblies.
- Set up and operated audio equipment for school events and performances.
- Ensured the quality and clarity of sound for concerts, plays, and assemblies.
Education
Hagerstown Community CollegeHagerstown, MD
No Degree from Education
Spring Mills High SchoolMartinsburg, WV
High School Diploma
05-2022
Skills
- Data entry
- Problem resolution
- Active listening
- Communication skills
- Peer mentoring
- Team collaboration
- Time management
Accomplishments
Engagement lead - Within my first 6 months (2024) as a contractor with Tential i became engagement lead and planed a Halloween potluck for 2 Credit card teams. Shortly after I got signed on as a full time employee and have done many more. I also created a drink cart for december 2025 to discuss core credit card skills with other departments.
Timeline
Customer service agent
Navy Federal Credit Union
06.2024 - Current
Sales associate
Food Lion
04.2023 - 04.2024
Sound technician
Berkeley county schools
11.2021 - 06.2022
Hagerstown Community College
No Degree from Education
Spring Mills High School
High School Diploma