Jami Perry
Buckeye
Summary
Current Permit Technician III with a strong background in public safety communications and inter-agency coordination. Currently responsible for reviewing encroachment permits and ensuring compliance with Right of Way standards and ADOT policy. Skilled in utilizing Adobe Acrobat and Google tools to efficiently document permits and maintain effective communication with contractors and internal stakeholders. Previous experience in dispatch has honed skills in map interpretation, incident management, and collaborative problem-solving under pressure. Served as a supervisor and training coordinator, successfully leading teams, developing standard work protocols, and resolving complex issues in real-time. Thrives in fast-paced, high-accountability environments and confident in bringing the same level of precision and reliability to this role.
Overview
9
9
years of professional experience
Work History
Permit Technician III
Arizona Department of Transportation
03.2025 - Current
- Review and process ADOT Encroachment Permit submissions using ADOT Right of Way maps.
- Prepare and organize documentation via Google Suite and Adobe Acrobat.
- Ensure permit compliance with applicable statutes, rules, and standards.
- Support contractor coordination and escalate field issues as needed.
- Provided exceptional customer service by assisting applicants in navigating the permitting process, answering questions, and offering solutions to potential issues.
- Collaborated with other departments to address complex permit scenarios, ensuring compliance with all relevant regulations.
- Expedited urgent permit requests by prioritizing tasks and working closely with colleagues to ensure timely approvals.
Dispatcher
Arizona Department of Transportation
05.2024 - 03.2025
- Monitored ADOT traffic cameras and CAD statewide.
- Dispatched IRU units and coordinated with DPS on incidents in ADOT Right of Way.
- Managed public traffic updates via AZ511.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
Special Services Coordinator
Arkansas Verdigris Valley Health Centers
04.2023 - 05.2024
- Scheduled patient transportation and x-ray appointments across four clinics.
- Handled wellness visit scheduling and inter-agency coordination.
- Process incoming and outgoing medical records requests across 4 clinics
- Enhanced program efficiency by streamlining Special Services Coordinator processes and procedures.
Front Desk Supervisor
Arkansas Verdigris Valley Health Centers
03.2022 - 04.2023
- Supervised 13+ staff across call center and front desks for 4 different clinics.
- Managed timekeeping in PayChex and coordinated training and hiring.
- Handled schedules including time off and sick leave to ensure all clinics were covered.
- Create a culture of excellent customer service and teamwork.
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Implement protocols and procedures to improve productivity and ensure consistency across all
locations. - Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Assist in interview process for new front desk employees.
- Communicated regularly with management on front desk performance, identifying areas for improvement or growth opportunities.
- Assist front desk and call center with patient issues.
- Ensure compliance with policy, procedures and regulations.
Emergency Dispatcher / Training Coordinator
Muskogee City County E911
07.2017 - 10.2020
- Trained and certified emergency communication staff.
- Operated multi-line phones, CAD, and radios; maintained dispatch logs and field status.
- Led scheduling, mentoring, and hiring initiatives.
- Improved response times by prioritizing and efficiently managing emergency calls.
- Maintained accurate records of dispatched calls and their outcomes, ensuring thorough documentation for future reference.
- Effectively managed stressful situations, maintaining a calm demeanor while providing crucial support to both callers and first responders.
- Assisted in updating department policies and procedures to improve overall efficiency and effectiveness of emergency dispatch operations.
ACJIS Compliance Specialist
Arizona Department of Public Safety
03.2016 - 09.2016
- Conducted audits and trainings for compliance with CJIS/NCIC rules.
- Coordinated agency access and field reviews.
- Maintained statewide security compliance records.
- Reduced instances of non-compliance through meticulous monitoring of internal controls and periodic audits.
Education
Associate - Criminal Justice
Glendale Community College
Glendale, AZAssociate - General Studies
Glendale Community College
Glendale, AZSkills
- Permit Review & Inspection
- ADOT ROW & Traffic Control Standards
- Google Suite and Adobe Acrobat
- Inter-agency Coordination
- Multitasking efficiency
- Communication & Conflict Resolution
- Professionalism and integrity
- Team Leadership & Staff Training
- Right of Way & Construction Documentation
- AZ511, CAD, GIS Systems
- Policy Compliance & Regulatory Standards
- Time management mastery
- Team collaboration spirit
- Critical thinking development
- Telephone etiquette awareness
- Active listening practice
- Document review
Timeline
Permit Technician III
Arizona Department of Transportation
03.2025 - Current
Dispatcher
Arizona Department of Transportation
05.2024 - 03.2025
Special Services Coordinator
Arkansas Verdigris Valley Health Centers
04.2023 - 05.2024
Front Desk Supervisor
Arkansas Verdigris Valley Health Centers
03.2022 - 04.2023
Emergency Dispatcher / Training Coordinator
Muskogee City County E911
07.2017 - 10.2020
ACJIS Compliance Specialist
Arizona Department of Public Safety
03.2016 - 09.2016
Associate - General Studies
Glendale Community College
Associate - Criminal Justice
Glendale Community College
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