Jami Wheeler
South Saint Paul,MN
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Sales Consultant
Southern Glazer's Wine & Spirits
07.2021 - Current
- Passionate, innovative, and self-motivated sales consultant with a business-oriented and customer-focused mindset, utilizing face-to-face consultative conversations built on trusting relationships to drive maximum value to customers and supplier partners as well as to the SGWS organization
- Achieved highest revenue growth in my department for all of 2023
- Manage customer issue resolution, seek additional opportunities to support the customer’s needs, and support business growth by providing customers with useful information and guidance
- Adapt the selling approach based on each customer’s buying styles and individual business needs
- Knowledgeable and experienced in all accounts staying current with what competitors are offering and how SGWS products are positioned relative to the competition
- Document and maintain account- and customer-specific information in CRM
- Obtained WSET Level 2 in both Wine and Spirits, passed certification with merit on both exams
Restaurant and Bar Management
JWI Restaurant Management & Consulting
10.2015 - 07.2021
- Manage the business aspects of the restaurant and bar, such as keeping a current liquor license, negotiating supplier contracts, taking inventory and reordering supplies, managing budgets, and setting goals
- Hiring and training staff to provide excellent service to patrons
- Creative planning of activities, events, menus and features
- Train and mentor staff
- Social media marketing
- Profit & Loss Management
- Responsible for scheduling all FOH staff
- Maintain high standards of organization and cleanliness
- Comply with all state and city mandates during Covid-19
Account Manager
AT&T
07.2007 - 10.2016
- Self-motivated retail store leader with more than 7 years of sales and management experience
- Possess the required determination to improve performance with utmost sense of obligation and carefulness
- Managed accounts for Target, Best Buy, CostCo, Sam’s Club and other authorized retailers for AT&T
- Recruiting and hiring team members and managers
- Analyzed sales figures – Utilized IT to record sales figures for data analysis and forward forecasts
- Training and developing team members on product knowledge and to provide the highest level of customer service
- Member of the AT&T Corporate Mentorship program from 2008 - 2012
Education
AAS - Veterinary Technology
Medical Institute of MN
Bloomington, MNBusiness Administration
Normandale Community College
Bloomington, MNSkills
- Customer Relationship Management
- Collaboration
- Consultation
- B2B Sales
- Self-Motivation
- Exceeds sales goals
- Profitability Management
- Detail Orientation
- Time Management
- Social Media Marketing
- Mentoring
Salesperson of the Year 2022
Elected Salesperson of the year by my team and manager for outstanding performance, teamwork and for exhibiting the Southern Glazer's FAMILY Values in every part of what I do
Certification
- WSET Level 2 Certification - Wine
- WSET Level 2 Certification - Spirits
- CPR/AED Certification
Timeline
Sales Consultant
Southern Glazer's Wine & Spirits
07.2021 - Current
Restaurant and Bar Management
JWI Restaurant Management & Consulting
10.2015 - 07.2021
Account Manager
AT&T
07.2007 - 10.2016
Business Administration
Normandale Community College
AAS - Veterinary Technology
Medical Institute of MN