Jamia Cole
Richmond
Summary
Detail-oriented professional with a background in healthcare billing and patient account management. Skilled in analytical thinking and problem-solving, contributing to timely resolution of billing inquiries and enhancing patient satisfaction.
Overview
3
3
years of professional experience
Work History
Patient Satisfactory Specialist
Patient First Admin
Glen Allen, VA
04.2023 - 12.2025
- Managed inbound and outbound calls promptly while providing accurate details about patient accounts. Communicated effectively with patients, insurance companies, and related parties through phone and written correspondence.
- Ensuring courteous and professional communication is made with all parties
- Providing necessary information for Insurance Representatives to help reconcile patients' accounts;
- Responding to request for information regarding patients' accounts;
- Updating account information as necessary;
- Ensuring customer questions and requests are handled completely and in a timely manner.
- Utilized electronic health record (EHR) systems to update patient information, process payments, and generate invoices
- Managed a portfolio of XX patient accounts, ensuring accurate and timely billing and collections
- Reviewed and verified insurance claims for accuracy, resolving any discrepancies to prevent claim denials
- Collaborated with healthcare providers to obtain necessary documentation for insurance claims submission
- Investigated and resolved billing inquiries from patients, insurance companies, and internal stakeholders in a professional manner
- Maintained strict confidentiality of patient records in compliance with HIPAA regulations
- Assisted patients in understanding their medical bills, explaining charges, insurance coverage details, and payment options
- Worked closely with finance department to reconcile accounts receivable balances on a regular basis
- Collaborated cross-functionally with clinical staff regarding charge capture processes ensuring completeness & accuracy of billing
Assistant Store Manager
Its Fashion Metro
Richmond Va
10.2022 - 04.2023
- Ensuring company policies are followed.
- Assisting customers when needed.
- Ensures operational excellence by performing managerial tasks, such as scheduling, maintaining inventory, and/or evaluating employee performance.
- Monitors departmental performance, identifying and facilitating opportunities to increase productivity and efficiency.
- Manages daily aspects of the department and its staff to ensure projects are completed and goals and customer needs are met.
- Collaborates with other managers to plan, direct, and coordinate programs and projects.
- Collaborates with other managers to analyze costs, benefits, and losses of company profits.
- Drafts, submits, and presents various performance and management reports.
- Manages inventory, approving or facilitating purchases as needed; negotiates related pricing contracts and verifies costs and receipts.
- Manages conflicts and resolves complaints about or within the department.
- Performs other related duties as assigned.
Education
High School Diploma -
John Marshall
Richmond VASkills
- Customer relations
- Expert problem solving
- Analytical thinking
- Documentation management
- Advanced communication
- Problem-solving
- Multitasking
- Attention to detail
- Organizational skills
- Excellent communication
- Problem-solving abilities
- Active listening
Timeline
Patient Satisfactory Specialist
Patient First Admin
04.2023 - 12.2025
Assistant Store Manager
Its Fashion Metro
10.2022 - 04.2023
High School Diploma -
John Marshall