Jamia Hart
Fisher,IN
Summary
To obtain employment with a growth-oriented company that allows me to utilize my existing skills and gain upward mobility through added response and training opportunities bringing strong communication, sales, claims, data entry and customer service skills to exceed employers' expectations in any challenging environment.
Overview
5
5
years of professional experience
Work History
Unlicensed Claims Adjuster
Sitel
12.2022 - 07.2023
- Examined claims forms and other records to determine insurance coverage.
- Prepared summaries of damage, payments, and policy coverage.
- Evaluated insurance policies and analyzed damages to determine coverage.
- Researched and analyzed policy contracts to verify proper payment of claims.
- Maintained suspicious claims database and prepared reports for supervisors.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
- Modified, updated and processed existing policies.
- Processed and recorded new claims.
Customer Service Representative
Kittles Furniture
01.2021 - 10.2022
- Used consultative sales approach to understand customer needs and make relevant recommendations.
- Noted completed repairs, any additional repairs that were needed, and any parts that needed to be ordered on service call tickets.
- Answered customer calls, emails, and chats promptly to avoid long wait times.
- Handle credit card transactions and applications.
- Looked at account histories and service histories to see if there were any patterns or issues that needed to be addressed.
- Contact consumers to update them on current account balances.
- Handled customer inquiries and suggestions courteously and professionally.
Data Entry Clerk
Concentric Research
03.2018 - 04.2021
- Processes customer and account source documents by reviewing data for deficiencies; resolving discrepancies by using standard procedures or returning incomplete documents to team leads for resolution.
- Maintains data entry requirements by following data program techniques and procedures.
- Verifies entered customer and account data by reviewing, correcting, deleting, or reentering data; combining data from both systems when account information is incomplete; purging files to eliminate duplication of data.
- Prepares source data for computer entry by compiling and sorting information; establishing entry priorities
- Organized, sorted, and checked input data against original documents.
- Completed data entry tasks with accuracy and efficiency.
Education
No Degree - Massage Therapy
INDIANA WELLNESS COLLEGE
Carmel, IN04.2022
High School Diploma - undefined
Dayton Job Corps Center
Dayton, Ohio2009
Skills
- Skills Profile/ Skills and Accomplishments
- Typing 40 wpm
- Microsoft word, excel, access, power point
- Excellent filing and organization skills
- Good customer relations background
- Well versed in identifying customers’ needs and able to offer solutions quickly
- Expert in using database software for data entry purposes
- Experience in handling confidential paperwork
- Ability to take accurate phone messages promptly
- Exceeded corporate target for customers satisfaction for three consecutive months
- Sales ticket was always above average
- Claims submissions
Timeline
Unlicensed Claims Adjuster
Sitel
12.2022 - 07.2023
Customer Service Representative
Kittles Furniture
01.2021 - 10.2022
Data Entry Clerk
Concentric Research
03.2018 - 04.2021
No Degree - Massage Therapy
INDIANA WELLNESS COLLEGE
High School Diploma - undefined
Dayton Job Corps Center
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