Jamiara Hughes
Baltimore,MD
Summary
Detail-oriented and highly organized Data Entry Specialist with seven years of experience in efficiently managing and inputting large volumes of data into various databases and systems. Proficient in data verification, accuracy checks, and maintaining data integrity across multiple platforms. Demonstrates excellent typing speed and accuracy, strong attention to detail, and the ability to manage multiple tasks within tight deadlines. Adept at utilizing Microsoft Office Suite, Google Workspace, and specialized data entry software. Known for maintaining confidentiality and ensuring the highest levels of accuracy in all work. Committed to contributing to organizational efficiency and data management excellence.
Overview
11
11
years of professional experience
Work History
Member Service Representative
AETNA BETTER HEALTH
Baltimore, MD
07.2024 - Current
- Managed incoming calls from providers regarding status updates of pending authorizations.
- Handled sensitive and confidential information with discretion to maintain department security.
- Managed difficult situations calmly and effectively while maintaining a positive attitude towards customers.
- Met performance goals and call center metrics in fast-paced performance setting.
- Facilitated communication between patients, healthcare providers and insurance companies.
Patient Access Specialist II
JOHNS HOPKINS MEDICINE
Baltimore, MD
04.2021 - 07.2024
- Accurately collected and input demographic and insurance information for over 70 patients daily into the database, ensuring the establishment of comprehensive medical records.
- Managed over 50 inbound phone calls daily, scheduling and registering patients, and acting as the primary point of contact for office visits.
- Participated in weekly facility meetings with a team of 10+ colleagues to address logistical challenges and stay informed about procedural and insurance updates.
- Coordinated with insurance companies to handle an average of 30 patient billing inquiries and processes per week.
- Adhered to strict document protocols to maintain the confidentiality of over 500 patient records monthly.
- Streamlined communication between patients and various departments, enhancing overall patient care and coordination for patients daily.
- Consistently met and exceeded monthly customer service standards, maintaining a call handling time under 6 minutes and achieving a productivity rate above 95%.
- Utilized various software programs to verify the accuracy of data entered into databases.
Patient Services Coordinator II
JOHNS HOPKINS HOSPITAL
Baltimore, MD
09.2019 - 04.2021
- Administered billing functions, ensuring compliance, quality, and productivity standards were met, contributing to a 15% increase in profitability.
- Respected patient rights and maintained confidentiality, safeguarding over 1,000 patient records monthly.
- Collaborated with a team of 20 colleagues to maintain and organize office and waiting areas, enhancing the environment for over 100 patients daily.
- Proficiently checked in and scheduled over 100 patients daily using the Epic system.
- Scheduled an average of 50 appointments daily, accurately entering date and time into the computerized scheduler.
- Investigated and resolved patient issues, achieving a 95% satisfaction rate and enhancing the overall patient experience.
Call Center Representative
ANNE ARUNDEL GASTROENTEROLOGIST
Baltimore, MD
07.2017 - 09.2019
- Answered phone with a friendly greeting, creating a positive experience for over 50 inbound callers daily.
- Educated customers about product terminology, features, and benefits, contributing to a 20% increase in sales and customer satisfaction.
- Handled a high volume of inbound calls, averaging 80 calls per shift, providing product and service information and generating quotes.
- Responded proactively and positively to rapid changes in procedures and customer needs.
- Consistently met customer call guidelines, maintaining service levels, handle time under 2 minutes, and achieving a productivity rate above 90%.
Pharmacy Technician
JOHNS HOPKINS HOME CARE GROUP
Baltimore, MD
01.2016 - 07.2017
- Consulted with insurance company representatives, processing and reconciling an average of 50 claims weekly, resolving 95% of concerns within 48 hours.
- Calculated dosages, filled prescriptions, and prepared prescription labels with 100% accuracy, handling over 200 prescriptions daily.
- Communicated instructions clearly to patients or caregivers, achieving a 98% patient satisfaction rate.
- Collected co-payments or full payments from over 70 customers daily, ensuring accurate and timely transactions.
- Ensured the proper entry and processing of over 200 patients' prescriptions daily into the internal system, maintaining a 99% accuracy rate.
Pharmacy Technician
CVS PHARMACY INC.
Baltimore, MD
02.2015 - 01.2016
- Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
- Assisted patients in minimizing medical expenses by recommending generic alternative prescription medications.
- Stocked, labeled and inventoried medication to keep accurate records.
- Processed over 700 prescriptions per day in busy pharmacy achieving decreased customer wait times and maintaining excellent customer satisfaction.
- Counted and labeled prescriptions with correct item and quantity.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
Education
Associate of Science -
Hagerstown Community College
Hagerstown, MDAssociate of Science -
Howard Community College
Columbia, Maryland, MDHigh School Diploma - undefined
Edmondson Westside High School
Baltimore, MD05.2015
Skills
- Confidentiality and HIPAA
- Data entry
- Verbal and Written Communication
- Caring and Empathetic
- Efficient and Detail-Oriented
- Schedule Coordination
- Proficient in using Epic software
- Excellent Attention to Detail
- Telephone Etiquette
- Script Adherence
- Quality Assurance
Timeline
Member Service Representative
AETNA BETTER HEALTH
07.2024 - Current
Patient Access Specialist II
JOHNS HOPKINS MEDICINE
04.2021 - 07.2024
Patient Services Coordinator II
JOHNS HOPKINS HOSPITAL
09.2019 - 04.2021
Call Center Representative
ANNE ARUNDEL GASTROENTEROLOGIST
07.2017 - 09.2019
Pharmacy Technician
JOHNS HOPKINS HOME CARE GROUP
01.2016 - 07.2017
Pharmacy Technician
CVS PHARMACY INC.
02.2015 - 01.2016
High School Diploma - undefined
Edmondson Westside High School
Associate of Science -
Hagerstown Community College
Associate of Science -
Howard Community College