Summary
Overview
Work History
Education
Skills
creating social media content for the hair industry
Timeline
Generic

Jamica Payton

Hoffman Estates,Illinois

Summary

Knowledgeable and dedicated customer service professional with extensive experience in the customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, and process of flexibility, articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Beluxe Beauty Store /Salon
03.2021 - Current
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.

Customer Service Representative

JP Styles Salon
06.2016 - 07.2021
  • Updated account information to maintain customer records.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Education

High School Diploma -

Elgin High School
Elgin, IL

No Degree - Customer Service Management

Continuing Education
On Line

Skills

  • Document and Records Management
  • Relationship Building
  • Product Promotion
  • Sales Transactions
  • Calm and Professional Under Pressure
  • Product Knowledge
  • Customer Relationship Management (CRM)
  • Customer Data Confidentiality

creating social media content for the hair industry

 I create short videos for different social media platforms , Broadcasting my best work to the public. I present this to give individuals ideas and to obtain additional viewers or customers to further my platform as a part time cosmetologist.

Timeline

Customer Service Representative

Beluxe Beauty Store /Salon
03.2021 - Current

Customer Service Representative

JP Styles Salon
06.2016 - 07.2021

High School Diploma -

Elgin High School

No Degree - Customer Service Management

Continuing Education
Jamica Payton