Jamie Backus
Chicago,IL
Summary
Customer service representative that has well over 5 years of experience bringing top notch skills in communication, problem solving and critical thinking and technical proficiency i also have great skills in time management ,accuracy and strong written communication skill i can multitask and type really fast and i'm very organized
Overview
9
9
years of professional experience
Work History
Customer Service Experience Specialist 24hr Banker
Us Bank
Remote
10.2022 - 05.2025
- Process and respond to customers inquiries utilizing multiple systems to provide information on accounts while answering every call with professionalism
- Omnichannel support
- Problem resolution
- Product education
- Needs assessment
- Liaison
Customer Service Representative
Everise
Remote
04.2020 - 07.2022
- Answering questions related to members tax return information
- Managed order processing and tracking using CRM software to ensure timely delivery of services.
- Trained new team members on company policies, procedures, and best practices for customer interaction.
- Collaborated with cross-functional teams to identify and resolve service issues.
Data Entry Clerk
Appen
Remote
03.2019 - 07.2020
- Accurately processed and verified 200 plus daily confidential invoices into microsoft excel and Microsoft access
- Streamlined data entry processes to enhance accuracy and efficiency across multiple projects.
- Maintained meticulous records in various databases, ensuring data integrity and consistency.
- supervise data verification by comparing it to source documents
HR Recruiter
Primerica
Remote
01.2018 - 11.2021
- Reduced average time to fill roles by 20% by optimizing applicant tracking system.
- Led full-cycle recruitment processes for diverse roles, enhancing candidate sourcing and selection strategies.
- Streamlined onboarding processes, improving new hire integration and reducing time-to-fill metrics significantly.
Customer Service Advisor
PSC
Remote
08.2016 - 02.2020
- Resolved 95% of customer inquiries on first contact
- Resolved customer inquiries efficiently through phone, email, and chat support.
- Enhanced customer satisfaction by providing accurate product information and troubleshooting assistance.
- Processed orders and managed returns while maintaining attention to detail and accuracy.
Education
High School Diploma -
Dunbar High School
Chicago, IL08-2016
Skills
- Communication skills
- Technical proficiency
- Time management
- Financial acumen
- Multitask
- Strong written communication skills
- Data entry
- Accuracy
- Digital fluency
- Problem solving and critical thinking
- Software proficiency
- Database management
- Fast typing
Timeline
Customer Service Experience Specialist 24hr Banker
Us Bank
10.2022 - 05.2025
Customer Service Representative
Everise
04.2020 - 07.2022
Data Entry Clerk
Appen
03.2019 - 07.2020
HR Recruiter
Primerica
01.2018 - 11.2021
Customer Service Advisor
PSC
08.2016 - 02.2020
High School Diploma -
Dunbar High School