Julie Mills
Lancaster,OH
Summary
Passionate, meticulous worker dedicated to completing every responsibility to the best of my ability and providing exceptional customer service in a positive manner.
Overview
8
8
years of professional experience
Work History
Customer Experience Banker
Huntington National Bank
03.2023 - Current
- Collaborated with team members to consistently meet or exceed branch sales targets and objectives.
- Delivered exceptional customer service, addressing concerns promptly and professionally to ensure customer satisfaction.
- Referred customers to other banking departments for specialized services.
- Acted as both Vault and ATM Teller
- Evaluated customer financial positions and identified most appropriate banking products.
Branch Supervisor
Kingston National Bank
09.2022 - 03.2023
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Conducted regular performance evaluations, identifying areas for growth and creating targeted action plans for improvement.
- Helped navigate customer complaints with a positive attitude and a problem-solving tactic
- Optimized staffing schedules to maximize productivity during peak hours while minimizing labor costs during slower periods.
- Spearheaded community outreach initiatives to establish strong connections with local organizations and promote the bank's commitment to social responsibility.
Universal Banker III
Kingston National Bank
08.2021 - 03.2023
- Ensure confidentiality of customers
- Supported branch operations, ensuring compliance with all federal and state regulations as well as bank policies.
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Monitored account activity and identified suspicious transactions, taking appropriate action to prevent fraud.
- Balanced teller drawers and ATM cash.
- Obtained Notary Public
- Opened a variety of accounts including but not limited to; Checking, Savings, Money Market, Certificates of Deposit, Business accounts, etc.
Server and Bartender
The Village Food & Spirits
12.2019 - 08.2021
- Experience with fast-paced environments
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Part Time Teller
Kingston National Bank
07.2016 - 08.2018
- Ensured customer security and dependability
- Streamlined teller processes for increased efficiency in daily operations.
- Enhanced customer satisfaction by efficiently handling transactions and resolving issues.
Education
Bachelor of Science - Communication Studies
Ohio University-Lancaster Campus
Lancaster, OH08.2020
Bachelor of Arts - Non-Profit Management, Philanthropy and Marketing
Slippery Rock University of Pennsylvania
Slippery Rock, PA05.2019
High School Diploma -
Lancaster High School
Lancaster, OH05.2016
Skills
- Cash handling
- Customer service
- Analytical thinking
- Attention to detail
- Communication skills
- Team building
Additional Information - References
- Mrs. Debbie Hamric, former VP of Lending (retiree with 30 years of service at KNB) (740) 497-1121
- Mrs. Dee Jepsen, OSU Professor/former 4-H advisor (614) 306-6406, jepsen.4@osu.edu
- Ms. Maureen Kemper, Intervention Specialist/family friend (614) 314-9266, mzkemper@gmail.com
Timeline
Customer Experience Banker
Huntington National Bank
03.2023 - Current
Branch Supervisor
Kingston National Bank
09.2022 - 03.2023
Universal Banker III
Kingston National Bank
08.2021 - 03.2023
Server and Bartender
The Village Food & Spirits
12.2019 - 08.2021
Part Time Teller
Kingston National Bank
07.2016 - 08.2018
Bachelor of Science - Communication Studies
Ohio University-Lancaster Campus
Bachelor of Arts - Non-Profit Management, Philanthropy and Marketing
Slippery Rock University of Pennsylvania
High School Diploma -
Lancaster High School