Megan Lijewski
Bay City
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
7
7
years of professional experience
Work History
Customer Experience Banker
Huntington Bank
03.2025 - Current
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Opened, closed, and updated accounts for customers.
- Assisted customers with setting up or closing accounts, and signing up for new services.
- Balanced teller drawers
- Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
- Maintained friendly and professional customer interactions.
- Assisted customers with banking needs and inquiries.
- Monitored account activity and identified suspicious transactions, taking appropriate action to prevent fraud.
- Educated customers on online banking and mobile banking applications.
Service Manager
CJ's Sports Grill
02.2019 - Current
- Established service department work schedules and delegated assignment for coverage needs
- Conducted performance assessments, set service team goals and identified and drove improvements
- Resolved customer complaints promptly and fairly
- Proactively identified improvement opportunities
Education
BBA - Bachelor of Business Administration
Northwood University
09.2024
Skills
- Leadership
- Organization
- Staff Training
- Prioritization
- Communication Skills
- Numerical skills
- Fast learner
- Safety protocols
- Positive Attitude
- Customer Service
- Problem-Solving
- Decision making
- Health code Compliance
- Goal setting
- Multitasking and organization
- Goal planning
- Check cashing and withdrawals
- Educating clients
Timeline
Customer Experience Banker
Huntington Bank
03.2025 - Current
Service Manager
CJ's Sports Grill
02.2019 - Current
BBA - Bachelor of Business Administration
Northwood University