Jamie Baldwin
North Chili,NY
Summary
Compassionate Case Manager with substantial background in social work and providing support to vulnerable populations. Skills include crisis management, care coordination, and advocacy for clients' rights and needs. Demonstrated ability to establish trust with clients while effectively managing high caseloads. Notable impact on improving client well-being through personalized care plans and resource allocation.
Overview
7
7
years of professional experience
Work History
Case Manager
Hilton East Assisted Living
Hilton , NY
03.2024 - Current
- Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
- Counseled clients on available resources within the community that could help meet their needs.
- Assisted with applications for government benefits such as Medicaid or Social Security Disability Insurance.
- Monitored client progress through regular follow-up contacts.
- Collaborated with other service providers to ensure continuity of care for clients.
- Participated in professional development activities related to case management best practices.
- Collaborated with medical professionals to coordinate treatment plans for clients.
- Provided crisis intervention support for clients in emergency situations.
- Educated clients about mental health conditions, medications and self-care techniques.
- Assessed clients' needs, developed service plans and monitored progress towards goals.
- Supported family members by providing information on local support groups.
- Acted as an advocate for vulnerable populations by advocating for policy changes at the state level.
- Maintained accurate case records and documentation according to agency guidelines.
- Provided referrals to appropriate health care providers or other community resources.
- Advised staff members on effective strategies for working with challenging client behaviors.
- Compiled reports on cases and submitted them to supervisors as required.
- Participated in interdisciplinary team meetings to discuss treatment options.
- Developed trusting relationships with social services, health care providers and governmental agencies.
- Transitioned clients to different providers based on progress or needs.
- Adhered to ethical principles and standards to protect clients' confidential information.
- Maintained up-to-date case records with case activity status.
- Linked clients with social services, health care providers and governmental agencies to help claim or reclaim individual autonomy.
- Maintained logs and electronic client records following department and agency policies for effective monitoring.
- Provided hands-on and proactive leadership to community services staff.
Assistant Program Director
Active Day Adult Day Care
Cincinnati , OH
05.2023 - 09.2023
- Assisted Program Director in recruiting, interviewing, and hiring new staff members.
- Coordinated with external organizations to facilitate collaborations that would benefit the program.
- Developed evaluation metrics for assessing impact of program activities on target populations.
- Provided technical assistance to program staff on a variety of topics related to program operations.
- Organized monthly events such as workshops, seminars, and conferences for program participants.
- Participated in weekly team meetings with Program Director to discuss progress on projects and initiatives.
- Served as a liaison between the Program Director and outside vendors providing services or products.
- Analyzed data collected from various sources to identify trends and suggest improvements.
- Facilitated communication between the Program Director and other departments within the organization.
- Oversaw daily operations of the program including scheduling, staffing, and administrative tasks.
- Created strategies for improving overall efficiency of the program through better utilization of resources.
- Managed multiple projects simultaneously while maintaining high quality standards.
- Developed training materials and conducted orientation sessions for new program staff.
- Conducted meetings with customers and clients to discuss needs and requirements.
- Collaborated with program manager to come up with schedule and budget.
CADC-I
American Addiction Centers
Las Vegas , NV
06.2021 - 10.2022
- Coordinated case management services with outside agencies such as probation departments or court systems.
- Participated in weekly team meetings to discuss client progress and coordinate interdisciplinary care plans.
- Maintained accurate client records according to agency policies while ensuring confidentiality of all information in accordance with HIPAA regulations.
- Collaborated with other professionals including medical staff, social workers, psychiatrists, psychologists and family members to provide comprehensive care for clients.
- Educated families about the disease of addiction and how it affects them as well as ways they can help support their loved one's recovery journey.
- Developed treatment plans for clients based on their unique needs and goals.
- Provided crisis intervention services to clients in need of immediate assistance.
- Facilitated psycho-educational groups focused on relapse prevention, anger management, stress reduction, and life skills development.
- Provided individual and group counseling to individuals suffering from addiction.
- Provided referrals and linkage to community resources such as housing assistance, employment opportunities.
- Developed and implemented individualized treatment plans for clients with substance abuse issues.
- Created educational materials related to substance abuse prevention and treatment strategies.
- Monitored medication compliance among those prescribed psychotropic medications.
- Advocates on behalf of clients who are unable to do so themselves due to physical or mental limitations caused by their addiction.
- Provided crisis intervention services when needed during periods of emotional distress or mental health crises.
- Assisted in developing aftercare plans for discharged clients to ensure successful reintegration into the community.
- Encouraged clients to take responsibility for their recovery process by participating in self-help programs such as Alcoholics Anonymous or Narcotics Anonymous meetings.
- Conducted assessments of clients to identify problem areas and develop appropriate interventions.
- Maintained clinical documentation for each case with detailed and timely updates.
- Helped clients transcend addiction and rebuild lives by empowering each with knowledge and skills.
- Partnered with clients to inspire and help maintain positive life changes.
- Collaborated with team members to monitor treatment progress and improve individual clients' plans.
- Delivered expert therapeutic support to patients dealing with substance abuse, addiction and mental health issues.
- Led supportive group discussions and education sessions with alcohol and drug users and families.
- Guided clients in developing skills or strategies for dealing with problems.
- Conducted individual and group therapy sessions for outpatient clients.
- Assessed patients in active drug and alcohol withdrawal and provided interventions to manage physical and psychological withdrawal symptoms.
- Educated patients on detox and withdrawal, medications, addiction, recovery, coping skills, and community resources.
Case Manager
Shire Senior Living
Rochester , NY
08.2017 - 02.2020
- Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
- Counseled clients on available resources within the community that could help meet their needs.
- Assisted with applications for government benefits such as Medicaid or Social Security Disability Insurance.
- Monitored client progress through regular follow-up contacts.
- Attended court hearings as a representative of the organization when needed.
- Collaborated with other service providers to ensure continuity of care for clients.
- Participated in professional development activities related to case management best practices.
- Collaborated with healthcare providers, lawyers, employers and other stakeholders involved in a client's case.
- Provided crisis intervention support for clients in emergency situations.
- Educated clients about mental health conditions, medications and self-care techniques.
- Supported family members by providing information on local support groups.
- Acted as an advocate for vulnerable populations by advocating for policy changes at the state level.
- Maintained accurate case records and documentation according to agency guidelines.
- Provided referrals to appropriate health care providers or other community resources.
- Coordinated transportation services for clients who lacked access to reliable transportation.
- Advised staff members on effective strategies for working with challenging client behaviors.
- Compiled reports on cases and submitted them to supervisors as required.
- Participated in interdisciplinary team meetings to discuss treatment options.
- Assisted individuals with eligibility for available benefits.
- Developed trusting relationships with social services, health care providers and governmental agencies.
- Transitioned clients to different providers based on progress or needs.
- Adhered to ethical principles and standards to protect clients' confidential information.
- Maintained up-to-date case records with case activity status.
- Linked clients with social services, health care providers and governmental agencies to help claim or reclaim individual autonomy.
- Maintained logs and electronic client records following department and agency policies for effective monitoring.
- Advocated for clients by obtaining information regarding treatment options and clinical status.
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
- Participated in regular team meetings and in-house training sessions to boost group effectiveness.
- Advocated on behalf of clients to secure necessary services and support.
- Provided referrals to appropriate medical, mental health, and social services.
- Maintained confidentiality and adhered to professional ethics and standards.
- Developed and maintained relationships with community resources and service providers.
- Managed caseloads effectively, ensuring timely documentation and reporting.
- Provided hands-on and proactive leadership to community services staff.
Education
Bachelor of Science - Psychology
New York State University of Brockport
Brockport, NY05-2013
Associate of Arts - Liberal Arts And General Studies
Monroe Community College
Rochester, NY06-2010
High School Diploma -
Northwest Senior High School
Cincinnati, OH06-1994
Master of Science - Addiction Counseling
Grand Canyon University
Phoenix, AZSkills
- Discharge Planning
- Case Management
- Regulatory Compliance
- Community Outreach
- Client Advocacy
- Utilization review
- Needs Assessment
- Referral Coordination
- Group Therapy
- Organization and Multitasking
- Community Resources
- Staff Management
- Conflict Resolution
- Crisis Intervention
- Case Documentation
- Case Planning
- Annual Case Reviews
- Documentation And Reporting
- Problem-Solving
Timeline
Case Manager
Hilton East Assisted Living
03.2024 - Current
Assistant Program Director
Active Day Adult Day Care
05.2023 - 09.2023
CADC-I
American Addiction Centers
06.2021 - 10.2022
Case Manager
Shire Senior Living
08.2017 - 02.2020
Bachelor of Science - Psychology
New York State University of Brockport
Associate of Arts - Liberal Arts And General Studies
Monroe Community College
High School Diploma -
Northwest Senior High School
Master of Science - Addiction Counseling
Grand Canyon University
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