Jamie Ball
Novato,CA
Summary
Dynamic Dental Office Manager with a proven track record at Marin Endodontics, excelling in patient relations and insurance billing. Achieved revenue goals through effective schedule management and team leadership, while fostering a compliant and welcoming environment. Skilled in employee training and problem resolution, enhancing overall operational efficiency.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Dental Office Manager
Marin Endodontics
04.2016 - Current
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
- Maintained a professional and welcoming atmosphere, fostering strong relationships with patients and encouraging referrals.
- Achieved revenue goals with successful management of patient scheduling, receivables and miscellaneous operations expenses.
- Ensured compliance with all applicable regulations governing dental practices at local, state, and federal levels.
- Coordinated continuing education opportunities for dental staff members to stay updated with industry advancements and maintain licensure requirements.
- Recruited, hired and developed office teams to offer best-in-class patient care.
Bar Manager
The Cantina
07.2011 - 04.2016
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Developed strong relationships with suppliers, negotiating favorable terms and pricing.
- Safeguarded compliance with health, safety, and sanitation regulations in all operations.
- Recruited, hired and trained staff on bar practices, customer service standards,
Education
College of Marin
Greenbrae, CAWaikiki Dental
Roseville, CASkills
- Treatment Planning
- Dental software proficiency
- Insurance billing
- Dental office management
- Patient relations
- Employee training
- Budget management
- Scheduling and coordinating
- Regulatory requirements
- Customer service
- Computer skills
- Teamwork and collaboration
- Problem resolution
- Adaptability and flexibility
- HIPAA compliance
- Medical records management
- Professional and courteous
Accomplishments
2024 Excellence in budgeting & finance
Certification
- CPR certification
- Xray certification
Timeline
Dental Office Manager
Marin Endodontics
04.2016 - Current
Bar Manager
The Cantina
07.2011 - 04.2016
College of Marin
Waikiki Dental
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