Jamie Budny
Greenfield,WI
Summary
Dispatcher/customer service professional with the proven ability to manage and optimize dispatch operations. Adept at coordinating schedules, communicating with drivers, and ensuring timely deliveries. Strong focus on team collaboration and achieving results, reliable and adaptable to changing needs. Skilled in problem-solving, multitasking, and using dispatch software to enhance operational efficiency.
Overview
15
15
years of professional experience
Work History
Disptcher
Performance Freight Systems
01.2022 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of 25 fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Provided exceptional customer service to callers.
Linehaul Coordinator
YRC Freight
09.2019 - 01.2022
- Coordinated efficient linehaul operations by streamlining communication channels and implementing new tracking systems.
- Implemented safety protocols for drivers, reducing accident rates and improving overall fleet safety records.
- Developed strong relationships with customers, addressing concerns promptly and maintaining open lines of communication.
- Facilitated clear communication between drivers, dispatchers, and other stakeholders throughout the shipping process.
Operations Manager
Straight Shot Express
09.2010 - 09.2019
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Maintained payroll information by calculating, collecting, and entering data.
- Verified timekeeping records and handled any discrepancies with employees.
- Maintained strict confidentiality of sensitive information while handling employee records and processing payments.
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Adapted scheduling methods to fit unique demands of diverse projects, demonstrating flexibility and innovative thinking.
Education
High School Diploma -
Bay View High School
Milwaukee, WI06-1994
Skills
- Customer service
- Data entry
- Decision-making
- Active listening
- Dispatching procedures
- Attention to detail
- Stress tolerance
Timeline
Disptcher
Performance Freight Systems
01.2022 - Current
Linehaul Coordinator
YRC Freight
09.2019 - 01.2022
Operations Manager
Straight Shot Express
09.2010 - 09.2019
High School Diploma -
Bay View High School
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