Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jamie Chappell

Plano,TX

Summary

Operations professional focused on optimizing processes and enhancing efficiency in fast-paced environments. Experience in team collaboration and strategic planning drives measurable results. Known for improving operational performance and empowering teams to achieve accountability.

Overview

1
1
Certification
7
7
years of professional experience

Work History

Server

First Watch
Frisco, Tx
11.2025 - Current
  • Provided exceptional customer service in a fast-paced dining environment.
  • Managed multiple tables efficiently while maintaining attention to detail.
  • Engaged with guests to create a welcoming atmosphere and encourage repeat visits.
  • Operated POS terminals to input orders, split bills, and calculate totals.

Operations Manager, Hospitality

First Watch
Frisco, TX
04.2024 - 09.2025
  • Implemented process improvements to streamline operational efficiency and reduce downtime.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Trained new staff on operational procedures and safety protocols to ensure compliance.

Assistant General Manager, Catering Director

Ellen's Southern Kitchen
Dallas, TX
01.2023 - 04.2024
  • Developed training programs for new staff, improving onboarding efficiency and knowledge retention.
  • Resolved problems promptly to elevate customer approval.
  • Analyzed operational processes, identifying areas for improvement to enhance service delivery.
  • Coordinated scheduling and staffing to optimize resource allocation during peak hours.

Server/Bartender

Republic of Texas Tavern
Dallas, Tx
02.2022 - 04.2023
  • Delivered exceptional customer service in casual fine dining environment.
  • Trained new servers on menu offerings and customer interaction best practices.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

Server/Bartender

Grimaldi's Pizzeria
Dallas, TX
12.2019 - 04.2022
  • Served food and beverages promptly with focused attention to customer needs.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.

Education

Bachelor of Arts - Journalism

University of North Texas
Denton, TX
05-2003

Skills

  • Customer service
  • Order processing
  • Table management
  • Staff training
  • Process improvement
  • Operational efficiency

Certification

  • ServSafe food handlers
  • ServSafe management
  • TABC

Timeline

Server

First Watch
11.2025 - Current

Operations Manager, Hospitality

First Watch
04.2024 - 09.2025

Assistant General Manager, Catering Director

Ellen's Southern Kitchen
01.2023 - 04.2024

Server/Bartender

Republic of Texas Tavern
02.2022 - 04.2023

Server/Bartender

Grimaldi's Pizzeria
12.2019 - 04.2022

Bachelor of Arts - Journalism

University of North Texas
Jamie Chappell