Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jamie Cowan

West Hartford,CT

Summary

Detail-oriented Service Technician with proven history of testing and evaluating service options to offer quality resolutions. Frequently commended for completing service orders quickly and maintaining accuracy in documentation. Committed to providing superior service and clear client communication.

Overview

3
3
years of professional experience

Work History

Service Technician

Highland Windows
05.2021 - 08.2023
  • Diagnosed and troubleshot problems, repairing, and restoring windows and screens to peak performance.
  • Responded to customer inquiries quickly and professionally to increase satisfaction.
  • Installed new products and explained operation and routine maintenance protocols to customers.
  • Inspected equipment to diagnose operational issues.
  • Maintained accurate records of service calls and customer interactions for training and accountability purposes.

Server

Red Robin
01.2021 - 08.2023
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.

Coach

Mandell Jcc Of Greater Hartford
06.2020 - 07.2020
  • Utilized positive communication to encourage team and promote integrity and respect.
  • Collaborated with other coaches to create and execute game plans.
  • Monitored team practices to establish high level of performance.
  • Encouraged everyone to cultivate strong work ethic by demonstrating diligence, patience, and respect for others.

Education

Bachelor of Science - Business

University of Connecticut
Storrs, CT
05.2025

Skills

  • Expertise in Installations
  • Issue and Problem Resolution
  • Window Replacement
  • Adaptable and Flexible

Timeline

Service Technician

Highland Windows
05.2021 - 08.2023

Server

Red Robin
01.2021 - 08.2023

Coach

Mandell Jcc Of Greater Hartford
06.2020 - 07.2020

Bachelor of Science - Business

University of Connecticut

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Jamie Cowan