Jamie Cranston
Belle Chasse,USA
Summary
Highly motivated and committed Medical Assistant seeking full time employment with a proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical knowledge and team-building skills to a medical practice focused on patient advocacy and results.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Medical Assistant
Bone and Joint Clinic
03.2020 - Current
- Triaging patients- Obtaining client vitals, medical history, medications, and allergies. Interpret patient symptoms and injuries respective to ordering appropriate x-ray films in house before physician examines patient.
- Direct patients to exam rooms, fielded questions, obtain appointment objective. Prepare physician for patient visit by written and verbal conversing of patient's current complaints, identifying the chief complaint, symptoms, medical concerns, examinations, injections, and surgery paperwork including all pre op and post op information.
- Assist physicians with minor procedures, including preparing exam room, creating a sterile field out of the operating room.
- Provide patient education and information to continue further understanding of medical diagnoses.
- Sanitize, restock, and organize exam rooms and medical equipment.
- Keep medical supplies and medication in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Performed medical records management, including filing, organizing and scanning documents.
- Answered telephone calls to provide medical advice in physician absence, answer questions, and direct calls to appropriate departments.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Oriented and trained new staff on proper procedures and policies.
- Implemented care and efficiency improvements to support and enhance office operations.
- Prepared lab specimens for diagnostic evaluation.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
Surgical Scheduler / Insurance Verification
Heitmeier & Armani Medical and Surgical Eyecare
01.2020 - Current
- Schedule surgery.
- Verify insurance benefits.
- Pre-op patients.
- Check in and check out patients.
- Make follow up appointments.
Medical Administrative Assistant
Solace Psychiatry Clinic
01.2018 - 11.2019
- Transcranial Magnetic Stimulation facilitator.
- Facilitate clinical research trails.
- Custodian of medical records and HIPPA compliance officer.
- Coordinate psychiatric hospital consults and assessments.
- Manage initial prescriptions and refill requests.
- Completing forms and letters for patients who qualify for accommodations and/or absences i.e. disability and short-term disability, FMLA, emotional support letters, school accommodation letters, etc.
Medical Scribe
Mary White, Geriatric Nurse Practitioner
08.2018 - 12.2018
- Transcribe patient appointments.
- Took notes regarding patient’s mental and physical state.
- Complete and present the medical record to the supervising NP.
Insurance Verification Specialist
Solace Psychiatry Clinic
06.2018 - 12.2018
- New patient intake.
- Verify and determine insurance eligibility.
- Refer out of network patients.
- Manage all explanation of benefits.
- Verify and determine insurance eligibility.
- Manage all insurance claims, denials and appeals.
Part Time Receptionist
Solace Psychiatry Clinic
01.2018 - 06.2018
- Greet and welcome all incoming patients.
- Schedule patients.
- Proficient in electronic health record operating systems.
- Checking patients in and out.
- Retrieving co-payments/patient responsibility amounts per appointment via electronic transaction, cash, or check.
- Managing a multiline phone system.
- Scanning, labeling and organizing all patient paperwork and information.
Insurance Sales Representative
State Farm Insurance Agency
08.2017 - 01.2018
- Make cold calls to potential customers.
- Provide quotes for home, life and auto insurance policies.
- Complete sales for home, life and auto insurance policies.
- Collect monthly premiums.
- Assist customers with bank loan applications and approvals.
Hostess Manager
Walk-On’s Bistreaux
03.2014 - 08.2016
- Greeted guests.
- Provided guests with menus and answered any initial questions.
- Sat guests at tables and monitored table rotations.
- Engaged with guests to ensure they were satisfied with service.
- Handled to go orders.
- Coordinated hostess staffing and scheduling.
- Facilitated trainings for hostess staff.
Server
Walk-On’s Bistreaux
03.2014 - 08.2016
- Greeted guests.
- Prepared tables with special attention to sanitation and order.
- Took and served orders.
- Engaged with guests to ensure they were satisfied with service.
- Answered questions and made recommendations.
- Collaborated with other servers and kitchen staff.
- Dealt with complaints with positive attitude.
- Issued bills and accepted payments.
Education
Medical Billing and Coding -
CLC Billing & Coding Concepts
Houston, Texas01.2017
High School Graduate - undefined
Academy of Our Lady
Marrero, Louisiana01.2013
Skills
- Patienet triage
- Complex Problem-solving
- Adaptable
- Conflict resolution
- Professional bedside manner
- Patient-focused care
- HIPAA compliance
- Simple dressings
- Preparing specimens and samples
- Prescription refills
- Collecting and processing urine toxicology
- Procedure assistance
- Laboratory maintenance
- Medical terminology proficiency
- Equipment sterilization
- Appointment setting
- Suture removal
Certification
Certified Professional Coder, American Academy of Professional Coders, 05/17
Timeline
Medical Assistant
Bone and Joint Clinic
03.2020 - Current
Surgical Scheduler / Insurance Verification
Heitmeier & Armani Medical and Surgical Eyecare
01.2020 - Current
Medical Scribe
Mary White, Geriatric Nurse Practitioner
08.2018 - 12.2018
Insurance Verification Specialist
Solace Psychiatry Clinic
06.2018 - 12.2018
Medical Administrative Assistant
Solace Psychiatry Clinic
01.2018 - 11.2019
Part Time Receptionist
Solace Psychiatry Clinic
01.2018 - 06.2018
Insurance Sales Representative
State Farm Insurance Agency
08.2017 - 01.2018
Hostess Manager
Walk-On’s Bistreaux
03.2014 - 08.2016
Server
Walk-On’s Bistreaux
03.2014 - 08.2016
High School Graduate - undefined
Academy of Our Lady
Medical Billing and Coding -
CLC Billing & Coding Concepts
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