Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Jamie Feinberg

Summary

Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Handles reservations, seating arrangements and payments. Trainable and committed to creating warm and inviting atmosphere.

Overview

1
1
year of professional experience

Work History

Restaurant Hostess

Donato Enoteca
07.2023 - 08.2023
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
  • Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Checked in with servers to confirm preparedness before seating customers.
  • Coordinated large party bookings both on the phone and in-person, creating organized seating plans tailored to guest needs.
  • Maintained guest privacy and confidentiality when handling sensitive information such as reservation details or personal preferences.
  • Complied with food safety and food hygiene regulations to safeguard public health.
  • Supported restaurant promotions and events by informing guests of upcoming happenings or special menu items.
  • Increased efficiency by organizing menus and updating daily specials boards before each shift.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Used cash registers and credit card machines to cash out customers.
  • Leveraged POS system to manage sales transactions, process credit cards and print receipts.
  • Completed daily side work and opening and closing duties without fail.
  • Promoted business loyalty by fostering positive customer relationships.

Baker

Crumbl Cookies
07.2022 - 09.2022
  • Produced consistently high-quality baked goods for customers.
  • Complied with health and safety codes to protect staff and customers.
  • Operated and maintained bakery equipment, including ovens and mixers.
  • Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
  • Collaborated with team members to complete tasks and maintain smooth running of bakery.
  • Ensured product freshness by implementing proper storage techniques and regularly rotating stock.
  • Managed customer service operations, including taking orders and resolving complaints.
  • Operated cash registers and processed payments accurately.
  • Frosted and iced cookies.
  • Demonstrated adaptability in adjusting recipes based on available ingredients or dietary restrictions upon request.
  • Packaged finished products for sale.
  • Determined baking times for various items.

Education

Bachelor of Arts - Criminal Justice

University of Nevada, Reno
Reno, NV
05.2027

High School Diploma -

Burlingame High School
Burlingame, CA
05.2023

Skills

  • Customer Service
  • Strong multitasking
  • Greeting guests
  • Active Learning
  • Cleanliness and hygiene
  • Cash Handling
  • Handling Complaints
  • Relationship Building
  • Coordinating tasks
  • Judgment and Decision Making
  • Supply Restocking
  • POS system operations
  • Social Perceptiveness
  • Payment Processing
  • Familiarity with POS systems
  • Safe Food Handling
  • Phone Etiquette
  • Guest Engagement
  • Restroom Servicing
  • Team Player

Accomplishments

    In the year 2021, I engaged in a community service initiative during my time at a Jewish Sleep-away camp. Working with my peers, we dedicated our time towards fundraising for various Non-profit Jewish organizations, each with distinct and significant causes. My personal commitment amounted to over 250 hours of service, leading up to the recognition of the Gold Presidents Volunteer Service Award.

Timeline

Restaurant Hostess

Donato Enoteca
07.2023 - 08.2023

Baker

Crumbl Cookies
07.2022 - 09.2022

Bachelor of Arts - Criminal Justice

University of Nevada, Reno

High School Diploma -

Burlingame High School

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Jamie Feinberg