Jamie Fields
Summary
Focused professional with unique positivity in any situation. Persuasive and eloquent with expertise in both public relations and advertising. Proven track record of thinking quickly to answer questions in high-pressure situations. Hardworking and knowledgeable about marketing, sales and business needs. Experienced with Facebook, Google and other online marketing platforms, as well as traditional strategies using newspapers, magazines and television to accomplish advertising objectives.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Server
Carrabba' Italian Grill
11.2019 - Current
- Greeted customers, answered questions and recommended specials to increase profits.
- Operated POS terminals to input orders, split bills and calculate totals.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Answered customers' questions, recommended items, and recorded order information.
- Cultivated warm relationships with regular customers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Crew Leader
AMC Theatres
07.2016 - 11.2019
- Delegated daily tasks to team members to optimize group productivity.
- Managed multiple employees in various job tasks throughout phases of project completion.
- Mentored newly hired crew members to prepare each for job roles.
- Resolved employee issues, complaints and requests-for-clarification to keep projects on track.
- Resolved issues among crew members by addressing problems immediately and mediating disagreements.
- Oversaw team contributions to project completion to streamline operations.
- Communicated effectively with upper management, team members, and customers to keep everyone informed.
Office Assistant
Show on the Road Tampa
01.2016 - 06.2019
- Greeted visitors or callers daily to handle questions or direct to appropriate staff.
- Organized files, developed spreadsheets, faxed reports and scanned documents to bolster organizational workflow.
- Collected and coded various documents to prepare for filing, storage and processing.
- Updated financial, customer and business records in company databases.
- Maintained business records by updating customer information.
- Coordinated itineraries and appointments to improve office operations.
- Made orders for new office supplies based on demand and budgetary restraints.
- Coordinated staff scheduling to promote smooth office operations.
Education
Bachelor of Science - Integrated Public Relations And Advertising
University of South Florida
Tampa, FL05.2023
High School Diploma -
Gaither High School
Tampa, FL05.2019
Skills
- Event Planning
- Thought Leadership
- Brand Management
- Communication Planning
- Event Publicity
- Public Speaking
- Market Trends Knowledge
- Budget Understanding
Websites
Certification
Hootsuite Social Marketing Certification
Hootsuite Platform Certification
Microsoft Suite
Adobe Photoshop
Timeline
Server
Carrabba' Italian Grill
11.2019 - Current
Crew Leader
AMC Theatres
07.2016 - 11.2019
Office Assistant
Show on the Road Tampa
01.2016 - 06.2019
Bachelor of Science - Integrated Public Relations And Advertising
University of South Florida
High School Diploma -
Gaither High School
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