Jamie Green
Springdale,AR
Summary
Dynamic and detail-oriented professional with extensive experience as a Front Desk Receptionist at New Directions of NWA. Proven ability in customer service and time management, enhancing office efficiency and patient satisfaction. Skilled in scheduling and venipuncture, committed to delivering compassionate care while ensuring compliance with HIPAA standards.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
New Directions of NWA
07.2025 - 11.2025
- Greeted and assisted visitors, ensuring a welcoming atmosphere and addressing inquiries promptly.
- Managed multi-line phone system, directing calls to appropriate departments efficiently.
- Maintained accurate appointment schedules for staff, enhancing office organization and workflow.
- Processed incoming and outgoing mail, ensuring timely distribution to relevant personnel.
Front Desk Receptionist
New Directions Health and Wellness
07.2023 - 07.2025
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
Phlebotomist
Quest Diagnostics
07.2012 - 08.2022
- Collected blood samples efficiently while adhering to strict safety protocols.
- Maintained accurate patient records and specimen tracking using laboratory information systems.
- Trained and mentored junior phlebotomists on best practices for sample collection and handling.
- Implemented process improvements that enhanced workflow efficiency in high-volume settings.
- Collaborated with healthcare providers to ensure optimal patient care and communication during procedures.
- Conducted quality control checks to ensure accuracy of testing equipment and procedures.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
Education
High School Diploma -
Parkview
Little Rock, ARCertificate Phlebotomist -
Petra Allied Heath
Springdale, ARSkills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Cash handling
- Telephone etiquette
- Team collaboration
- Scheduling
- Venipuncture
- Order of draw
- Patient care
- Specimen handling
- Butterfly needle technique
- HIPAA compliance
- Blood collection techniques
Certification
- PT - Phlebotomy Technician
- CST - Certified Surgical Technologist
Timeline
Front Desk Receptionist
New Directions of NWA
07.2025 - 11.2025
Front Desk Receptionist
New Directions Health and Wellness
07.2023 - 07.2025
Phlebotomist
Quest Diagnostics
07.2012 - 08.2022
High School Diploma -
Parkview
Certificate Phlebotomist -
Petra Allied Heath