Jamie Hamm
Huntington Beach,CA
Summary
Well-organized Human Resources professional bringing 4 years of experience in fast-paced HR environment. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
17
17
years of professional experience
Work History
Benefits Administrator
Armstrong World Industries
Lancaster, PA
01.2022 - Current
- Liaison for team members to answer questions and inquiries related to benefits
- Respond to inquiries from employees and retirees
- Answer associate questions regarding enrollment information, plan details
- Leave Administration
- Work closely with payroll coordinator to ensure proper deductions and adjustments are processed including disability pay
- Audits data being sent from payroll system to benefits system
- Run Ad-hoc and Audit Reports
- Calculated deductions and disability payments.
HR Specialist
Willow Valley Living/ACTS
08.2021 - 01.2022
- Liaison for Team Members to answer questions and inquiries related to benefits or HR
- Interacts with benefit vendors/partners through telephone and e-mail correspondence to resolve employee concerns
- Audits data being sent from payroll system to benefits system
- Performs backup receptionist duties as assigned
- Provides department with support associated weekly and monthly reports
- Processes new hire paperwork and terminations, ensuring all are processed timely and accurately through related HRIS
- Prepares packets for new hires and other miscellaneous HR materials
- Provides assistance and information to employees regarding all company sponsored benefit programs
- Open Enrollment Process
- Performs other duties as assigned.
HR & Benefits Administrator
Caron Treatment Centers
Wernersville, PA
01.2019 - 08.2021
- Administers employee benefit programs including billing, claim resolution, and education
- At direction of supervisor, distribute written and verbal communications to educate and inform employees of benefit programs
- Maintain documents related to benefit programs
- Provide administrative support for all benefit programs, including enrolling participants in appropriate vendor portals and entering necessary Payroll deductions into HRIS systems
- Support creation and communication of annual Open Enrollment information
- Answer associate questions regarding enrollment information, plan details
- Creation of Benefit Packets for distribution to newly eligible associates
- Prepare Disability / FMLA paperwork, includes maintaining records and tracking
- Tracks employee injuries/accidents through incident reporting system and file worker's compensation claim when necessary
- Verifies calculations of premium statements and enrollments
- Maintain statistical data relative to premium costs and claims
- Work closely with payroll coordinator to ensure proper deductions and adjustments are processed including disability pay
- Assists Senior HR Specialist and VP of Human Resources in providing statistics for renewal, budgets and utilization
- Processes educational assistance applications for payment
- Performs customer service functions by greeting visitors and answering employee's requests and questions regarding various HR related items that come through HR Help Line
- Responsible to complete and respond to employment verifications, and HIPP inquires.
- Performed administrative and customer service functions by responding to general employee inquiries, addressing employee relations issues and scheduling meetings.
Department Administrator
Caron Treatment Centers
09.2014 - 12.2018
- Responsible for administrative aspects including reporting, time sheets, billing, letter of agreements, parent letters, cc statements, other tracking, etc
- Ensure high levels of customer service to both internal/external customers
- Ensure service level goals are met for all bodies of work/department
- Provide leadership and direction as liaison between directors and department
- Maintain paper and electronic filing
- Communicate updates and/or changes to staff
- Maintain high level of confidentiality
- Administer payroll, duties include reviewing timecards for accuracy, completeness and submit
- Track and report associate sick/paid time off
- Process and track invoices
- Process Expense sheets (T/E)
- Process and coordinate new hire paperwork
- Schedule and coordinate new hires orientation week
- Schedule and coordinate conference calls and/or meetings
- Coordinate and maintain calendars
- Coordinate travel for entire department - track and record travel expenses
- Oversee administrative procedures manual
- Track and record budget spending
- Order and manage both office/marketing supplies
- Ensure visitors provided appropriate direction
- Supervision/Oversee Clerical Position
- Assists Vice President of Education as needed
- Serves as department liaison and member of employee campaign
- Other duties as assigned by supervisor
- Organized and updated databases, records and other information resources
- Determined, monitored and controlled expenditures required to manage operational, research and personnel expenses of department
Admission Specialist
Caron Treatment Centers
08.2010 - 08.2014
- Screened, and educated all callers on programs and facility
- Identified patients who needed clinical screening prior to admission and gathered CAST information for review, and complete assessment
- Scheduled and coordinated admissions for patients, and transportation
- Identified all key stakeholders, i.e
- Referrals, donors, alumni, and clinical
- Treated all inquiries via online forms/chats as if they were ringing telephone and followed up appropriately
- Managed all cases from initial contact to admission either scheduling or closing, while providing superior service and follow-up
- Documentation of incoming/outgoing calls
Customer Service Manager
ROHL LLC
Irvine, CA
12.2005 - 12.2009
- Ensured competence and continuity of qualified Customer Account Executives through training and development, appraisal and motivation
- Monitored employee performance including service to customers and call center
- Ensured high level of customer service staffing levels through efficient scheduling and adjustment to meet peak service demands of call center
- Recommend call center staffing levels
- Generate daily, weekly, monthly call reports - call volume metrics
- Regularly optimize breaks and lunches to increase service levels
- Plan and recommend scheduling changes for department
- Maintain flexible schedules with staffing - fitting needs of department
- Process payroll and maintain timecards
- Approve and deny associate time off requests
- Provided guidance and/or help to customer service reps in resolution of difficult questions/problems, and complex issues
- Responsible for administrative aspects including reporting, coaching, time sheets, schedule adherence, other tracking, etc
- Interviewed and Screened candidates for employment
- Communicated sale and marketing programs to staff
- Ensured achievement of team and individual customer service
- Implemented Company Policies and Procedures
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
Education
High school diploma -
Hamburg Area High School
Hamburg, PASkills
- Enrollment Procedures
- Microsoft Office Suite
- Employee Orientation
- Event Planning
- Time management
- Customer service
- Ultipro/Kronos/SAP
- Project Assistance
- Human Resources Background
- Payroll and Benefits Administration
Timeline
Benefits Administrator
Armstrong World Industries
01.2022 - Current
HR Specialist
Willow Valley Living/ACTS
08.2021 - 01.2022
HR & Benefits Administrator
Caron Treatment Centers
01.2019 - 08.2021
Department Administrator
Caron Treatment Centers
09.2014 - 12.2018
Admission Specialist
Caron Treatment Centers
08.2010 - 08.2014
Customer Service Manager
ROHL LLC
12.2005 - 12.2009
High school diploma -
Hamburg Area High School