Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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JAMIE HOPKINS

Lynn,USA

Summary

Versatile and dynamic professional with a robust background in hospitality, security, and administrative support. Proven track record of delivering exceptional guest services, efficiently resolving issues, and maintaining a safe, welcoming environment. Experienced Security Officer with expertise in access control, incident response, patrols, and meticulous report writing. Skilled in managing administrative operations, including invoicing, filing, and executive support. Recognized for adaptability, reliability, and strong collaboration skills; thrives in fast-paced, client-focused settings.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Concierge / Administrative Assistant

Maloney Properties, Inc.
03.2014 - 12.2020
  • Answered multi-line phone system, routing calls, delivering messages to staff, and greeting residents and visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to resident inquiries, addressing concerns effectively, and building strong relationships.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
  • Assisted coworkers and staff members with special tasks on a daily basis.
  • Established rapport with residents.
  • Manage and update the waiting list.
  • Experience with Microsoft programs.

Security Officer /Security Concierge

R.S.I.G. Security
11.2007 - 03.2014
  • Conducted regular patrols of the facility to detect and deter security threats.
  • Worked independently and collaboratively to resolve urgent issues to protect lives and property.
  • Monitored alarm systems and CCTV footage to enable prompt attention and response.
  • Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
  • Assisted guests with a variety of services and local attraction information.
  • Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action when necessary.
  • Maintained a secure environment for employees and visitors by enforcing access control policies and visitor management procedures.
  • Checked the identification of persons entering and exiting the facility to eliminate unauthorized visitors.
  • Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
  • Greeted guests professionally and courteously to cultivate a welcoming atmosphere while making safety top priority.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Responded to emergencies promptly, ensuring the safety of all individuals on site.
  • Conducted detailed incident reports after each shift, contributing valuable insights for management review and analysis.

Education

Associate in Science - Criminal Justice

Northshore Community College
Lynn, MA
05.2025

Skills

  • Customer service
  • Highly adaptable
  • Strong work ethic
  • Effective problem solving
  • Excellent multitasking
  • Proactive attitude
  • Guest services
  • Team player mentality
  • Administrative support
  • Exceptional communication
  • Guest experiences
  • Problem-solving

Certification

  • Driver’s License – Class DM
  • Class A Large Capacity, License to Carry Firearms: Restrictions: None

Languages

English

Timeline

Concierge / Administrative Assistant

Maloney Properties, Inc.
03.2014 - 12.2020

Security Officer /Security Concierge

R.S.I.G. Security
11.2007 - 03.2014

Associate in Science - Criminal Justice

Northshore Community College

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