Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Rosalyn Baker, MSW, LCSW

Norwood,MA

Summary

Experienced customer service professional with a decade-long track record in healthcare, education, and retail. Excels at building relationships, resolving concerns, and improving service delivery. Brings a unique blend of interpersonal, assessment, and problem-solving skills to drive customer satisfaction and operational improvements.

Overview

13
13
years of professional experience

Work History

Administrative Assistant & Concierge

Sunrise Senior Living
Norwood, MA
10.2022 - 11.2024
  • Managed 100% of the front desk operations on a part-time basis for an assisted living and memory care community, which houses 70+ seniors utilizing excellent communication skills.
  • Greeted residents, family and visitors, directed phone calls and handled inquiries efficiently, demonstrating strong problem solving skills.
  • Processed and filed documents, medical records, payroll and personnel information, ensuring organization and accurate data entry.
  • Performed and completed clerical and administrative functions including faxing, photocopying and scanning documents providing support to the Business Office Coordinator and other departments

Shady Hill School, Cambridge, MA

Admission Counselor (School Year Position)
09.2021 - 06.2022
  • Streamlined the remote presentation and interview process, optimizing prospective parent and guardian engagement for a competitive independent school.
  • Advised the Director of Admissions on extending offer letters to prospective candidates and addressed potential issues.
  • Assessed student and family readiness to ensure a good fit for academic success.
  • Processed interview evaluation forms in a timely manner.
  • Led on-site tours and actively participated in virtual and in-person admission events to enhance the admission process.
  • Initiated and maintained communication and correspondence with family members and guardians throughout the admission process through phone contact and emails.
  • Responsible for the admittance of my top three recommendations.
  • Delivered administrative assistance to the Admissions Office as required.

Marshalls Retail Store, Westwood, MA

Merchandise Sales Associate
10.2018 - 07.2020
  • Boosted sales through personalized customer service and strategic merchandise presentation, enhancing store operations and the customer experience.
  • Engaged customers effectively using strong interpersonal and communication skills.
  • Organized and tagged new merchandise, contributing to efficient store operations.
  • Maintained product presentation standards by regularly updating and arranging merchandise.

Boston College, Chestnut Hill, MA

Field Advisor (School Year Position)
09.2011 - 06.2012
  • Strengthened student success through personalized academic guidance and support, improving retention and academic outcomes.
  • Co-facilitated the First Year Field Seminar course for a group of five Master's of Social Work candidates.
  • Guided students in making informed decisions about their academic and career paths, including degree plans and field placements.
  • Developed a rapport and maintained student contact via telephone, in-person meetings, and emails to determine the development of clinical skills and knowledge base.
  • Cultivated rapport and ensured consistent student engagement through various communication channels to support clinical skills and knowledge growth.
  • Mediated conflicts and advocated for students in interactions with administrators, faculty, and field supervisors.
  • Evaluated students' performance, determined field placement grades, and assisted students with internship assignments.
  • Recruited new agencies for field placements to expand internship opportunities.
  • Monitored and assessed students' academic progress, developing strategies to enhance their success.
  • Completed year-end reports in a timely manner.

Education

Master of Social Work - MA License #2021927

Boston College
Chestnut Hill, MA

Bachelor of Science -

Tufts University
Medford, MA

Skills

  • Customer Service
  • Communication
  • Telephone and Email Etiquette
  • Clerical & Administrative Skills
  • Organization & Maintainance Documents
  • Filing & Data Entry
  • Multi-tasking & Prioritization
  • Typing and Computer Experience

Accomplishments

Sunrise Senior Living "Champion of Care for the Month" (April 2024)

Seasons Hospice of Norwood Volunteer (5+ years)

Interfaith Family Social Services Volunteer Hall of Fame

Timeline

Administrative Assistant & Concierge

Sunrise Senior Living
10.2022 - 11.2024

Shady Hill School, Cambridge, MA

Admission Counselor (School Year Position)
09.2021 - 06.2022

Marshalls Retail Store, Westwood, MA

Merchandise Sales Associate
10.2018 - 07.2020

Boston College, Chestnut Hill, MA

Field Advisor (School Year Position)
09.2011 - 06.2012

Master of Social Work - MA License #2021927

Boston College

Bachelor of Science -

Tufts University

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Rosalyn Baker, MSW, LCSW