Jamie Hutchings
Las Vegas,NV
Summary
Dynamic Dental Office Manager with a proven track record at enhancing patient satisfaction and optimizing billing processes. Skilled in treatment planning and staff management, I successfully boosted practice revenue by streamlining operations and fostering strong patient relationships, ensuring compliance with HIPAA regulations while maintaining a professional atmosphere.
Overview
16
16
years of professional experience
Work History
Dental Office Manager
Ascend Dental Studio
03.2025 - 05.2026
- Managed patient scheduling and appointment confirmations to optimize office workflow.
- Oversaw billing processes and insurance claim submissions to ensure timely payments.
- Implemented office policies and procedures to enhance operational efficiency.
- Trained and supervised front desk staff on customer service protocols and software systems.
- Coordinated communication between dental staff and patients to improve satisfaction levels.
- Boosted dental practice revenue by optimizing billing procedures and diligently following up on outstanding payments.
- Achieved revenue goals with successful management of patient scheduling, receivables and miscellaneous operations expenses.
- Reviewed flash reports, prepared bank deposits and posted daily revenues to stay on top of administrative demands.
- Managed office within budget guidelines for clerical and auxiliary supply purchases, equipment upgrades and labor costs.
- Assisted in the recruitment, hiring, and training of high-quality dental staff to ensure exceptional patient care.
- Ensured compliance with all applicable regulations governing dental practices at local, state, and federal levels.
- Implemented strict infection control protocols to safeguard the health and safety of patients and employees alike.
- Oversaw inventory management, ensuring timely procurement of supplies while minimizing costs through strategic vendor negotiations.
- Reduced appointment cancellations and no-shows with proactive reminder and follow-up system.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Collaborated closely with dentists to create customized treatment plans that best met individual patient needs while maximizing practice profitability.
- Maintained strict confidentiality of all patient records, ensuring compliance with HIPAA regulations and safeguarding sensitive personal information.
- Oversaw facilities and equipment cleanliness and safety for optimal patient protections.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
Dental Office Manager
Bella Smiles Cosmetic And Family Dentistry
12.2018 - 03.2025
- Analyzed financial reports to identify cost-saving opportunities and improve profitability.
- Maintained strict confidentiality of all patient records, ensuring compliance with HIPAA regulations and safeguarding sensitive personal information.
- Maintained a professional and welcoming atmosphere, fostering strong relationships with patients and encouraging referrals.
- Oversaw daily operations to ensure efficient patient flow and scheduling.
- Ensured compliance with health regulations and maintained safety protocols in the office.
- Established patient communication strategies that increased retention rates and engagement.
- Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
- Collaborated closely with dentists to create customized treatment plans that best met individual patient needs while maximizing practice profitability.
- Oversaw facilities and equipment cleanliness and safety for optimal patient protections.
- Managed all aspects of billing and insurance claims, ensuring accuracy and compliance with industry standards.
- Developed and enforced office policies to maintain high standards of patient care and confidentiality.
Dental Office Manager
Arroyo Dental
12.2012 - 12.2018
- Supervised daily operations, ensuring efficient patient flow and appointment scheduling.
- Implemented office protocols to improve patient communication and satisfaction rates.
- Coordinated with dental providers to streamline treatment planning and case acceptance processes.
- Oversaw daily operations to ensure efficient patient flow and scheduling.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Ensured compliance with health regulations and maintained safety protocols in the office.
- Established patient communication strategies that increased retention rates and engagement.
- Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
- Collaborated closely with dentists to create customized treatment plans that best met individual patient needs while maximizing practice profitability.
- Maintained strict confidentiality of all patient records, ensuring compliance with HIPAA regulations and safeguarding sensitive personal information.
- Oversaw facilities and equipment cleanliness and safety for optimal patient protections.
- Developed and enforced office policies to maintain high standards of patient care and confidentiality.
Dental Office Receptionist
Bella Smiles Cosmetic And Family Dentistry
12.2009 - 12.2012
- Greeted patients and managed appointment scheduling using practice management software.
- Verified patient insurance information and facilitated financial discussions with clients.
- Maintained accurate patient records and ensured compliance with HIPAA regulations.
- Assisted in the preparation of treatment rooms, ensuring sterilization protocols were followed.
- Processed payments and handled billing inquiries to enhance patient satisfaction.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Demonstrated strong multitasking abilities while simultaneously managing phone lines, reception area cleanliness, and general administrative duties.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Adhered to strict HIPAA guidelines to protect patient privacy.
Education
Dental Assisting Certificate - Dental Assisting
Pima Medical Institute
Las Vegas01.2010
Skills
- Treatment Planning
- Dental software proficiency
- Insurance billing
- Schedule management
- Dental office management
- Patient scheduling
- Patient relations
- HIPAA compliance
- Office administration
- Scheduling and coordinating
- Customer relationship management
- Staff management
- Managing operations and efficiency
- Problem-solving abilities
- Multitasking
- Verbal and written communication
- Cost control
- Performance tracking and evaluation
- Documentation and reporting
- Teamwork and collaboration
- Professional and courteous
- Office meetings
- Infection control
Timeline
Dental Office Manager
Ascend Dental Studio
03.2025 - 05.2026
Dental Office Manager
Bella Smiles Cosmetic And Family Dentistry
12.2018 - 03.2025
Dental Office Manager
Arroyo Dental
12.2012 - 12.2018
Dental Office Receptionist
Bella Smiles Cosmetic And Family Dentistry
12.2009 - 12.2012
Dental Assisting Certificate - Dental Assisting
Pima Medical Institute