Jamie Jones
Atlanta,GA
Summary
Results-driven professional with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
20
20
years of professional experience
Work History
Program & Operations Manager
Georgia Institute of Technology
Atlanta, GA
01.2021 - 06.2025
- Oversaw daily operations and resolved challenges for Student Innovation and Undergraduate Research programs
- Developed proposals, created budgets, and managed post-award grants to support program funding.
- Managed state and foundation budgets and resolved financial issues.
- Coordinated payroll and hiring processes for faculty, staff, and student assistants while processing scholarships and awards.
- Assisted with hiring processes to include onboarding and exit of new staff and trained staff on department software
- Planned departmental events, managing space, logistics, catering, budget, and staffing to ensure successful execution.
- Implemented cross training schedules for multiple units to ensure department coverage
Senior Administrative Coordinator
Georgia Institute of Technology
Atlanta, GA
09.2015 - 01.2021
- Managed department purchasing and budget, ensuring effective vendor relationships and customer service
- Supervised payroll processing for student workers and staff, ensuring timely and accurate compensation
- Managed travel for department to include air, hotel, and expense reports
- Assisted with training and development, monitoring staff performance and employee assessment and appraisals
- Uphold compliance with university policies and safety regulations to optimize relationships with stakeholders
- Assisted in onboarding new staff by providing necessary training resources.
- Created purchase orders for internal departments using established guidelines.
Customer Service Call Center & Payroll Supervisor
Georgia Institute of Technology
Atlanta, GA
02.2005 - 09.2015
- Supervised customer service call center, processing facility requests for residential life, dining halls, and event spaces via phone and internet, enhancing user experience
- Managed payroll to ensure accurate and timely payment of paychecks for 200+ employees
- Human Resources liaison for Housing staff regarding benefits, payroll, promotions and terminations and training and development
- Resolved customer service complaints and issues, delivering detailed biweekly reports to management to inform decision-making
Education
Bachelor of Arts - Communications
Grambling State University
Grambling, LAMaster of Arts - Humanities and Liberal Arts
Grambling State University
Grambling, LASkills
- Program management
- Organizational skills
- Time management
- Client relationship management
- Decision-making
- Leadership
- Critical thinking
- Conflict resolution
- Attention to detail
- Adaptability
- Effective communication
- Oral and written communication
- Motivation and reliability
Teaching & Training Experience
- Graduate Teaching Assistant, Grambling State University, 1993
- Training Instructor, Philadelphia Training Career Institute, 1993-1995
- Adjunct Professor, National Louis University, 1995-2003
- Instructor, Georgia Institute of Technology, 2017-2022
- Defining Customer Service Certification ( Georgia Tech, 2013)
Timeline
Program & Operations Manager
Georgia Institute of Technology
01.2021 - 06.2025
Senior Administrative Coordinator
Georgia Institute of Technology
09.2015 - 01.2021
Customer Service Call Center & Payroll Supervisor
Georgia Institute of Technology
02.2005 - 09.2015
Bachelor of Arts - Communications
Grambling State University
Master of Arts - Humanities and Liberal Arts
Grambling State University