Lauren Ummel
Mountlake Terrace
Summary
Dynamic operations professional with a strong background in managing complex projects and budgets. Skilled in cross-functional collaboration and event execution, consistently delivering high-impact community engagement initiatives and optimizing logistical operations.
Overview
11
11
years of professional experience
Work History
Program & Operations Manager
Axon
Seattle
04.2024 - 01.2026
- Owned and managed $3M team budget, tracked expenses, forecasted spend, and presented monthly updates to the VP on budget performance and allocation changes
- Owned all aspects of accounts payable for team budget including processing all purchase orders, invoices, and event expenses while consistently maintaining budget performance within ±2% of forecast
- Planned and executed logistics for 5–8 national conferences annually, coordinating exhibitor booths, executive speaking panels, vendor relationships, travel, and on-site operations to ensure successful event execution
- Owned program management for local and national community engagement initiatives, leading the planning and execution of youth STEM events, volunteer programs, and charitable initiatives to strengthen community impact and employee engagement
- Managed monthly domestic and international travel logistics for 15+ internal and external partners, coordinating flights, hotels, ground transportation, and meal planning to ensure seamless travel experiences and cost-effective execution
- Managed strategic relationships with national partners, including NextGen, NACOLE, NAACP, and AAMA, serving as a trusted liaison to coordinate joint initiatives and collaborative programs
- Coordinated calendars for VP and five team members, managing stakeholder meetings and balancing competing priorities to ensure effective time management and strategic alignment
- Coordinated logistics and participated in lobbying trips to Washington, D.C., organizing meetings with congressional offices and stakeholders to advocate for the Innovate to De-Escalate Act (H.R. 2189)
- Facilitated Share the Table and Voice of Community program series, engaging national partners to integrate diverse community perspectives into product development
Recruiting Coordinator
Axon
Seattle
07.2021 - 04.2024
- Coordinated 60–120 candidate interviews weekly, ensuring seamless experiences for candidates and interview teams
- Led scheduling for global sales candidates across 15+ time zones, optimizing coordination efforts
- Streamlined weekly hiring events for sales and R&D, enhancing coordination for in-person and virtual candidates
- Enhanced accountability, reducing first-stage interview time by three days and panel-stage time by six days
- Established Slack channels for panel interviews, supporting 30–50 debriefs monthly across various time zones
- Revamped shadowing and training for interviewers, calibrating six to seven new R&D interviewers monthly
- Partnered with HR specialists to streamline onboarding processes and complete Workday setups for new hires
- Developed an interview-tracking spreadsheet to enhance transparency and drive process improvements for hiring managers
Administrative Assistant
ExtraHop
Seattle
03.2020 - 05.2020
- Coordinated travel and event scheduling for board of trustees and executives to ensure seamless logistics
- Managed new-hire onboarding by setting up workstations and access passes to facilitate smooth integration
- Resolved office supply and facility requests utilizing JIRA for tracking
- Ordered snacks and beverages to maintain well-stocked employee common areas
- Maintained shared spaces, sorted and delivered mail, and prepared meeting rooms for conferences
- Served as liaison for facility maintenance, addressing issues and updating employees to maintain office functionality
- Position concluded due to COVID-19 workforce reductions
Insurance Specialist
Farmers Insurance Agency
Edmonds
07.2015 - 02.2020
- Managed insurance agency serving over 2,000 policies, enhancing customer service across personal and commercial lines
- Managed policy changes, certificates of insurance, home closings, refinances, and billing issues to ensure seamless client experience
- Developed and implemented processes that improved client satisfaction and retention rates
- Achieved four consecutive years of topper and championship status by managing policy count and new-business premium
- Facilitated 600-policy acquisition and supported growth of over 150 policies annually
- Supported strategic planning for marketing and agency expansion through acquisitions
- Reported directly to agency owner while coordinating appointment scheduling and client correspondence
Education
Bachelor of Science - Law & Justice
Central Washington University
Ellensburg, WA06-2012
Skills
- Program Management
- Budget Management
- Logistics Coordination
- Event Execution
- Travel Planning
- Vendor Relationship Management
- Stakeholder Engagement
- Cross-Functional Collaboration
- Multitasking
- Exceptional Organization
Timeline
Program & Operations Manager
Axon
04.2024 - 01.2026
Recruiting Coordinator
Axon
07.2021 - 04.2024
Administrative Assistant
ExtraHop
03.2020 - 05.2020
Insurance Specialist
Farmers Insurance Agency
07.2015 - 02.2020
Bachelor of Science - Law & Justice
Central Washington University