Jamie Jones
Reisterstown,MD
Summary
I am a dedicated professional with strong customer service and cash handling skills. I have a proven ability to maintain order accuracy and enhance the dining experience, contributing to guest satisfaction.
I strive to be personable and upbeat with excellent communication skills, ensuring smooth guest experiences and efficient table management. I am always seeking to learn how to best provide exceptional customer service while multitasking, while handling reservations and seating arrangements. I am dedicated to creating a welcoming atmosphere and enhancing overall guest satisfaction.
Overview
1
1
Certification
3
3
years of professional experience
Work History
CEO/Startup Founder
Queen B's Artistry
Reisterstown, MD
01.2024 - Current
- Developed key operational initiatives to drive and maintain substantial business growth.
- Established new revenue streams by identifying market opportunities and launching innovative products or services.
Hostess
Grillmarx Steakhouse & Raw Bar
Columbia, MD
09.2025 - Current
- Welcomed guests and managed seating arrangements to optimize restaurant flow.
- Coordinated reservations and maintained waitlists, ensuring efficient guest service.
- Provided patrons with menus and informed them of daily specials, enhancing the dining experience.
- Assisted in training new staff on customer service protocols and restaurant procedures.
- Monitored dining area cleanliness and ambiance, contributing to a welcoming environment.
- Addressed guest inquiries and concerns promptly, improving overall satisfaction levels.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Barista/Cashier
Vaccaro's Italian Pastry Shop
Hunt Valley, MD
07.2026 - Current
- Prepared and served high-quality espresso beverages consistently.
- Provided exceptional customer service, addressing inquiries and complaints promptly.
- Operated cash register efficiently, handling transactions with accuracy.
- Maintained cleanliness and organization of workstations during peak hours.
Administrative Assistant
Chesapeake Closets
Baltimore, MD
10.2024 - 02.2025
- Managed scheduling and appointment coordination for sales team, ensuring efficient workflow.
- Streamlined communication between departments using project management software to enhance collaboration.
- Assisted in preparing client proposals and maintaining project documentation for accuracy.
- Organized inventory tracking and supply orders, contributing to operational efficiency.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Education
High School Diploma -
Western School of Technology And Environmental Science
Catonsville, MD05-2023
Skills
- Customer service
- Hospitality management
- Team collaboration
- Customer-focused mindset
Certification
Social Media Marketing Professional Certificate
Timeline
Barista/Cashier
Vaccaro's Italian Pastry Shop
07.2026 - Current
Hostess
Grillmarx Steakhouse & Raw Bar
09.2025 - Current
Administrative Assistant
Chesapeake Closets
10.2024 - 02.2025
CEO/Startup Founder
Queen B's Artistry
01.2024 - Current
High School Diploma -
Western School of Technology And Environmental Science