Jamie Knox
Midland,TX
Summary
Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.
Overview
8
8
years of professional experience
Work History
Administrative Assistant
Elliott Electric Supply
Midland, Texas
02.2024 - 05.2024
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
Tax Preparer
Jackson Hewitt
Midland, Texas
12.2023 - 03.2024
- Prepared and reviewed tax returns for individuals, partnerships, corporations and trusts.
- Identified potential deductions to minimize clients' tax liabilities.
- Analyzed financial information such as income statements and balance sheets to calculate tax liability.
Cashier
Kent Kwik
Midland, TX
03.2023 - 11.2023
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Customer Service/Sales
Wayne Workwear
Midsland\, TX
08.2016 - 03.2020
- Greeted customers entering the store and provided assistance with product selection.
- Answered customer inquiries regarding products, prices, availability, product uses and credit terms.
- Resolved customer complaints in a timely manner to maintain positive relationships with customers.
- Demonstrated strong communication skills while interacting with customers face-to-face or on the phone.
- Recommended additional merchandise based on customer needs or interests.
- Entered, updated and maintained comprehensive and up-to-date customer information in CRM database.
Education
Bachelor of Arts - Psychology
California State University, Northridge
Northridge, CA12-2004
Skills
- Database Management
- Mail handling
- Check processing
- Filing
- Office Administration
- Customer Relations
Timeline
Administrative Assistant
Elliott Electric Supply
02.2024 - 05.2024
Tax Preparer
Jackson Hewitt
12.2023 - 03.2024
Cashier
Kent Kwik
03.2023 - 11.2023
Customer Service/Sales
Wayne Workwear
08.2016 - 03.2020
Bachelor of Arts - Psychology
California State University, Northridge