Jamie Koop
Spokane,Washington
Summary
Seasoned Medical Receptionist currently pursuing a bachelor's degree in Organizational Management. A valued team player with experience building customer relationships. Remains calm and focused even under pressure. Looking to bring further success to any organization through a well-developed skill set and a proactive demeanor. Personable Receptionist offering well-developed skills in telephone etiquette, patient relationships, and data entry. Pursuing a position in a practice where focus and dedication are highly sought. In the past certified Nursing Assistant with home health care and hospice care experience. Proven record of reliability and strong ability to establish rapport with patients, family and staff. As well in past responsible Room Service Attendant with excellent communication skills demonstrated by ten years of experience in healthcare. Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
16
16
years of professional experience
Work History
Medical Support Assistant
Mann-Grandstaff VA Medical Center
09.2019 - 09.2020
- Scheduled appointments for patients via phone and in person
- Supported administrative and healthcare staff with skilled clerical assistance such as ordering supplies and organizing office inventories
- Updated group medical records and technical library to support smooth office operations
- Called patients to schedule all types of medical appointments, consistently double-checking information and availability.
- Provided backup support to office staff by completing billing and filing tasks, answering phones and scheduling appointments.
Outpatient Secretary
Providence Health & Services
06.2015 - 09.2020
- Delivered an exceptional level of service to each customer by listening to concerns and answering questions
- Always observed strict HIPAA guidelines according to company policy
- Handled all office supply ordering including ink cartridges, toner and paper Took messages from patients and relayed them to the appropriate staff
- Delivered high-quality administrative and customer service to sustain patient and workflows
- Entered patient information including insurance, demographic and health history into the system to ensure that all records were up to date Straightened up the waiting room so that it remained neat and organized
- Ensured that the phone was answered by the second ring and enthusiastically greeted all callers
- Communicated with all partners throughout the practice including Summary Skills Experience physicians, nursing staff, technicians and medical assistants
- Served as liaison between management, clinical staff and the community
- Maintained patient privacy and confidential patient information
- Organized, updated and maintained over many patient charts
- Coordinated allocation of surgical supplies and nursing supplies
- Maintained patient charts and confidential files.
- Executed billing tasks and recorded information in company databases.
Room Service Attendant
Providence Health & Services
09.2006 - 06.2016
- Cleaned table linens, table settings, glassware, windowsills, carpets, counters, floors, storage areas and service refrigerators
- Closed the kitchen after each shift and precisely followed closing checklist for kitchen stations
- Assisted servers and dining room hosts, quickly responding to guests' needs
- Delegated tasks to team members to optimize productivity
- Made sandwiches, including specialty items and custom orders
- Cleaned and organized host stand and buffet area
- Greeted all customers
- Swept floors and maintained sweep logs
- Complied with health and sanitation practices and procedures
- Delivered exceptional, friendly and fast service
- Served guests promptly to ensure food remained at proper temperatures
- Promoted and endorsed the company to bring in new business
- Supported other areas of the restaurant in set up, cleanup, prep work and equipment maintenance
- Identified items in stock for first use to decrease waste and profit loss
- Greeted new customers, answered initial questions and took drink orders Transported all dirty tableware from dining room to dishwasher area for proper cleaning
- Served shoppers in a prompt, courteous and friendly manner
- Always maintained safe food handling standards
- Resolved complaints from guests by listening to issues and notifying restaurant manager
- Maintained knowledge of current product locations
- Anticipated and addressed guests' service needs
- Managed closing duties, including restocking items and reconciliation of the cash drawer Developed positive vendor relationships.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Education
Associate of Arts -
Salish Kootenai College
2016
Skills
- Medical Billing and Coding
- Customer Service
- Account Management
- Data Entry
Additional Information
- Awards & Acknowledgements Leadership Awards , Attendance Awards 2
Timeline
Medical Support Assistant
Mann-Grandstaff VA Medical Center
09.2019 - 09.2020
Outpatient Secretary
Providence Health & Services
06.2015 - 09.2020
Room Service Attendant
Providence Health & Services
09.2006 - 06.2016
Associate of Arts -
Salish Kootenai College
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