Jamie Krueger
Heartland Business Systems
Appleton
1
Certification
16
years of professional experience
I excel in customer service and relationship building. I leverage exceptional problem-solving skills to enhance client satisfaction and drive business growth. Proficient in Microsoft applications, I adapt quickly to challenges while fostering teamwork and delivering tailored solutions.
Work History
Inside Sales Representative
1 Year 11 Months- Answer customers' questions regarding products, prices, and availability.
- Increase sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhance customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Evaluate pricing on quotes to confirm correct discounts were applied.
- Oversee client IT projects to ensure timely and budget-friendly completion.
- Facilitate resolution of client IT service issues through collaboration with designated Business Unit.
Client Service Assistant
1 Year- Oversaw renewal processes for client licenses and subscriptions.
- Provided support to seven Inside Sales Representatives in managing their daily responsibilities.
- Compiled reconciliation reports on a monthly basis.
Business Office Manager
6 Years 4 Months- Updated reports, managed accounts, and generated reports for company database.
- Managed financial operations for the community, ensuring accurate budgeting and timely invoice processing.
- Resolved financial discrepancies and resident billing issues with timely manner.
- Guided department managers in coaching team members and understanding HR policies.
- Managed HR tasks including interviews, onboarding, payroll, and employee status changes.
Receptionist
1 Year 8 Months- Greeted incoming visitors professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with residents, and updated resident records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Assistant Deli Manager
2 Years 10 Months- Trained new team members in proper food handling techniques, equipment usage, and company policies.
- Provided excellent customer service by addressing inquiries promptly and professionally while maintaining a helpful demeanor.
- Enhanced customer satisfaction by providing exceptional service and product knowledge.
- Increased sales through effective merchandising and attractive product displays.
Education
Bachelor Of Science - Psychology And Human Development
Skills
Leadership
Teamwork
Adaptability
Problem Solving
Exceptional Customer Service
Positive and Energetic
Microsoft
Certification
AZ-900: Microsoft Azure Fundamentals
Timeline
Inside Sales Representative
Heartland Business Systems
11.2024 - CurrentRead More
Client Service Assistant
Heartland Business Systems
11.2023 - 11.2024Read More
Business Office Manager
Pathway Senior Living
11.2015 - 03.2022Read More
Receptionist
Pathway Senior Living
03.2014 - 11.2015Read More
Assistant Deli Manager
Larry’s Piggly Wiggly
04.2010 - 02.2013Read More
University of Wisconsin - Green Bay
Bachelor Of Science from Psychology And Human Development
Read More