Jamie Kunce
Fairfield,IL,IL
Summary
Dynamic Certified Pharmacy Technician and Claims Supervisor at Walmart, recognized for enhancing customer satisfaction through effective problem-solving and compassionate communication. Proven expertise in pharmacy operations management and coding, coupled with a strong focus on process improvement and team mentorship, driving operational excellence and compliance in high-pressure environments.
Overview
29
29
years of professional experience
Work History
Certified Pharmacy Technician
Walmart
Fairfield, IL
10.2021 - Current
- Assisted pharmacists in preparing and dispensing medications accurately.
- Maintained inventory levels by monitoring stock and placing orders as needed.
- Processed prescription requests efficiently while adhering to safety protocols.
- Provided customer service by answering inquiries regarding medications and health products.
- Learned to operate pharmacy software for managing patient records and prescriptions.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Communicated directly with doctors offices via telephone, fax and email.
Claims Supervisor/department Manger
Walmart
Fairfield,IL
07.1996 - Current
- Oversaw claims processing workflow, ensuring compliance with company policies and industry regulations.
- Mentored team members on effective claims resolution strategies and customer service excellence.
- Developed training materials for new hires, fostering a culture of continuous improvement within the team.
- Resolved escalated customer inquiries, improving satisfaction through timely and effective communication.
- Fostered a positive work environment that promoted collaboration, teamwork, and open communication among staff members.
- Maintained up-to-date knowledge on industry trends, best practices, and regulatory changes to ensure optimal decision-making in the claims management process.
- Coordinated resources efficiently during high-volume periods, ensuring seamless operations without compromising service levels.
Education
Fairfield Community High School
Fairfield,IL Skills
- Data management
- Detail orientation
- Analytical problem solving
- Client service excellence
- Process improvement
- Organizational multitasking
- Effective time management
- Compassionate communication
- Written and verbal skills
- Coding and billing expertise
- Pharmacy operations management
- Customer query handling
Additional Information
References
Jessica Vaughan (618) 599-1320
James Taylor (618) 599-4842
Timeline
Certified Pharmacy Technician
Walmart
10.2021 - Current
Claims Supervisor/department Manger
Walmart
07.1996 - Current
Fairfield Community High School