Jamie Mazanec
Brook Park,OH
Summary
Detail-oriented individual with exceptional communication and project management skills. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Ready to tackle new challenges with dedication and enthusiasm while contributing to team success. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Proactive and goal-oriented and excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Business Office Manager
Dr. Richard Gromofsky
2021.05 - 2024.07
- Oversaw daily operations, ensuring compliance with dental regulations and best practices.
- Implemented patient scheduling system, improving appointment efficiency and reducing wait times.
- Analyzed billing discrepancies, enhancing accuracy in insurance claims processing and patient accounts.
- Coordinated staff meetings to evaluate performance metrics and address operational challenges.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Boosted dental practice revenue by optimizing billing procedures and diligently following up on outstanding payments.
- Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
- Collaborated closely with dentists to create customized treatment plans that best met individual patient needs while maximizing practice profitability.
- Maintained strict confidentiality of all patient records, ensuring compliance with HIPAA regulations and safeguarding sensitive personal information.
- Maintained a professional and welcoming atmosphere, fostering strong relationships with patients and encouraging referrals.
- Reduced wait times for patients through effective coordination of staff schedules and resource allocation.
- Achieved revenue goals with successful management of patient scheduling, receivables and miscellaneous operations expenses.
- Increased and stimulated new patient growth by supporting sales, marketing and promotional programs.
- Managed office within budget guidelines for clerical and auxiliary supply purchases, equipment upgrades and labor costs.
- Managed financial aspects including budgeting, forecasting, expense tracking, and profit analysis for overall fiscal responsibility.
- Assisted in the recruitment, hiring, and training of high-quality dental staff to ensure exceptional patient care.
- Implemented strict infection control protocols to safeguard the health and safety of patients and employees alike.
- Coordinated continuing education opportunities for dental staff members to stay updated with industry advancements and maintain licensure requirements.
- Organized and participated in community outreach events, promoting dental health awareness and attracting new patients to the practice.
- Reduced appointment cancellations and no-shows with proactive reminder and follow-up system.
Teacher's Assistant
Ankeny Community School District
2018.08 - 2021.05
- Collaborated with teachers to develop tailored educational strategies for enhancing student engagement and comprehension.
- Supported classroom instruction by assisting students with diverse learning needs and individualized education plans.
- Monitored student progress, providing regular feedback to educators on behavioral and academic performance.
- Implemented therapeutic interventions under supervision, fostering social skills and emotional regulation among students.
- Assisted in managing classroom behavior through positive reinforcement techniques, promoting a conducive learning environment.
- Developed strong rapport with students by demonstrating empathy, patience, and understanding during daily interactions both inside and outside the classroom setting.
- Managed challenging behaviors using de-escalation techniques to maintain a safe and productive learning environment for all students involved.
- Monitored student classroom and outdoors activities to promote student safety.
- Offered student support through special accommodations, extra assistance, and assessments.
- Oversaw class of students in absence of instructor.
- Supported students with various disabilities through one-on-one tutoring sessions, improving their understanding of course materials and concepts.
- Supported teacher in development of individual learning strategies.
- Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
- Partnered with speech therapists, occupational therapists, and other related service providers to ensure comprehensive support for each individual student''s growth and progress.
- Established professional relationships with parents and other teachers to increase rapport and support.
- Responded to emergency situations to resolve immediate safety concerns or direct appropriate personnel for resolution.
Scheduling Coordinator/Administrative Assistant
Camp Smile
2016.05 - 2018.08
- Managed communication between staff and clients to confirm schedules and address any changes promptly.
- Trained new team members on scheduling software and operational procedures to enhance team performance.
- Collaborated with cross-functional teams to align schedules with strategic objectives, supporting overall mission of Camp Smile.
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Generated reports and tracked data to monitor operational priorities and scheduling.
- Improved patient satisfaction with timely and accurate appointment setting.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Completed bi-weekly payroll for 6 employees.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
HR Office Manager
ASI
2012.05 - 2016.05
- Streamlined onboarding processes, enhancing new hire integration and reducing time-to-productivity.
- Implemented employee engagement initiatives, fostering a positive workplace culture and improving retention rates.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Completed bi-weekly payroll for 500+ employees.
- Negotiated and executed contracts on behalf of department.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
- Created organized filing system to manage department documents.
- Oversaw onboarding processes, providing new hires with a smooth transition into the organization and setting them up for success.
- Maintained compliance with federal, state, and local employment laws by staying current on regulations and adjusting company practices accordingly.
- Managed payroll functions to ensure timely and accurate compensation for all employees.
Education
Bachelor of Science - Business Management Human Resources
University of Phoenix
Phoenix, AZ2008-05
Skills
- Deadline management
- Scheduling and calendar management
- Conflict resolution
- Active listening
- Verbal and written communication
- Adaptability and flexibility
- Training and coaching
- Attention to detail
- Customer service management
- Multitasking and organization
- Problem-solving abilities
- Excellent communication
- Reliability
Certification
Driver's License
Assessments
- Retail customer service — Proficient
- March 2024
- Responding to customer situations in a retail setting
- Full results: Proficient
- Medical receptionist skills — Proficient
- Managing physician schedules and maintaining accurate patient records
- Management & leadership skills: Impact & influence — Proficient
- Choosing the most effective strategy to inspire and influence others to meet business objectives
- Customer service — Proficient
- Identifying and resolving common customer issues
- Cleaner fit — Proficient
- October 2023
- Measures the traits that are important for successful cleaners
- June 2022
- Case management & social work — Proficient
- Determining client needs, providing support resources, and collaborating with clients and multidisciplinary teams
- Verbal communication — Proficient
- Speaking clearly, correctly, and concisely
- Work style: Reliability — Proficient
- Tendency to be reliable, dependable, and act with integrity at work
- Tendency to be reliable, dependable, and accountable at work
- Customer focus & orientation — Proficient
- Responding to customer situations with sensitivity
- Attention to detail — Proficient
- Identifying differences in materials, following instructions, and detecting details among distracting information
Languages
English
Native or Bilingual
Timeline
Business Office Manager
Dr. Richard Gromofsky
2021.05 - 2024.07
Teacher's Assistant
Ankeny Community School District
2018.08 - 2021.05
Scheduling Coordinator/Administrative Assistant
Camp Smile
2016.05 - 2018.08
HR Office Manager
ASI
2012.05 - 2016.05
Bachelor of Science - Business Management Human Resources
University of Phoenix