Jamie Mclaughlin
Greenville,NC
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Server
Nino's Cucina Italiana
Greenville, NC
08.2019 - 12.2023
- Provide attentive and knowledgeable service to all guests in a 3-6 table section.
- Collaborated with kitchen staff to facilitate smooth food preparation and delivery.
- Recommended daily specials and wine pairings to enhance guest meals.
- Maintain flexible schedule availability to accommodate weekend and late night operating hours.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Handled money transactions accurately while following company procedures for handling cash payments.
Customer and Community Relations Representative
Capital Automotive Group
Raleigh, NC
04.2016 - 06.2019
- Follow up with customers after purchase to ensure complete satisfaction with their sales specialist, dealership experience and ensure all departments follow through with commitments.
- Encourage customers to complete Ford Motor Company Customer Satisfaction survey and with the goal of winning the manufactures President's Award for excellent customer service.
- Develop various level customer appreciation programs for new owners, reoccurring customers and VIP loyal customers.
- Organize team building events, ensure speakers audio/visual equipment is prepared, manage attendee list and confirmation e-mails, secure meeting space, design and print handout material, liaison between office manager and catering provider.
Manager/Event Coordinator
18 Restaurant Group
Raleigh, NC
01.2013 - 12.2015
- Manage all event logistics including sales, planning, staffing, communicating and executing all aspects of private room events at the restaurant and off-site events.
- Maintaining highly detailed and organized BEOs to ensure no detail is overlooked and re-confirming these details with all parties involved to ensure events success.
- Organize detailed records of past events to reference when working with clients to provide an easy and trusting relationship with point of contacts and ensure repeat business.
- Increase sales by 20-35% each month by determining room values during peak dates.
- Provide administrative support to owner including scheduling appointments, creating and receiving invoices, organize documents electronically and other various duties.
Education
Bachelor of Science - BSBA
University of North Carolina At Charlotte
Charlotte, NC 08.2010 - 12.2014
Skills
- Administrative experience
- Microsoft Office
- Google Docs
- Accounts payable
- Business Development
- Google Workspace
- POS systems
- Customer relationship building
- Appointment scheduling
- Bookkeeping
- Food safety management
- Casual dining experience
- Food service inventory management
- Supervising experience
- QuickBooks
- Restaurant management
- Multitasking
- Time management
- Professional email communication
- Event planning
Certification
Driver's License
Timeline
Server
Nino's Cucina Italiana
08.2019 - 12.2023
Customer and Community Relations Representative
Capital Automotive Group
04.2016 - 06.2019
Manager/Event Coordinator
18 Restaurant Group
01.2013 - 12.2015
Bachelor of Science - BSBA
University of North Carolina At Charlotte
08.2010 - 12.2014