Jamie Moss
Memphis,TN
Summary
Dynamic customer service professional with call center experience at Digital Media Solutions, adept at complaint handling and CRM software. Proven track record in enhancing client satisfaction through effective problem-solving and critical thinking. Skilled in data entry and committed to maintaining high service standards while managing high call volumes efficiently.
Overview
7
7
years of professional experience
Work History
CSR
Digital Media Solutions
Memphis, TN
10.2022 - Current
- Provided exceptional customer support through efficient issue resolution and product guidance.
- Assisted in managing customer inquiries across multiple communication channels, ensuring prompt responses.
- Collaborated with team members to streamline communication processes, enhancing overall service efficiency.
- Resolved customer complaints by implementing effective solutions, improving client satisfaction ratings.
- Maintained accurate records of customer interactions within CRM systems, supporting data-driven decision-making.
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Met customer call guidelines for service levels, handle time and productivity.
- Delivered outstanding problem-solving skills in addressing recurring issues that resulted in improved operational efficiency.
- Served as a liaison between internal teams and customers during critical situations, facilitating open communication channels for swift issue resolution.
Reimbursement Specialist
Unified Health Services
10.2021 - 10.2022
- Assisted in processing claims to ensure timely reimbursement for patients and providers.
- Maintained accurate patient records and documentation in compliance with regulatory standards.
- Collaborated with healthcare providers to resolve discrepancies in reimbursement requests.
- Supported the review of billing statements for accuracy and completeness prior to submission.
- Responded to inquiries regarding payment status, demonstrating strong customer service skills.
- Adapted quickly to new processes, contributing to efficient workflow within the reimbursement department.
- Ensured timely payment of claims by promptly addressing and resolving any discrepancies or issues with insurance providers.
- Read EOB (Explanation of Benefits) to determine next action
- Use Client System (Cerner) to obtain medical documentation for patients
- Use RCI (Revenue Cycle) to obtain payment information foroutstanding bills
Inventory Clerk
Amazon
Memphis, TN
03.2019 - 10.2021
- Managed inventory records using Amazon's warehouse management system to ensure accuracy.
- Conducted regular audits to maintain optimal stock levels and minimize discrepancies.
- Collaborated with team members to streamline inventory processes and improve efficiency.
- Received and processed incoming shipments, verifying quantities against purchase orders.
- Monitored product expiration dates to ensure compliance with quality standards.
- Maintained inventory count, tracked usage, and documented variances.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Performed data entry and completed proper paperwork.
Education
High School Diploma - General Studies
Kirby High School
Memphis, TN05.2018
Skills
- Call center experience
- Customer focus
- Complaint handling
- CRM software
- Critical thinking
- Microsoft outlook
- Data entry
- Data collection
Timeline
CSR
Digital Media Solutions
10.2022 - Current
Reimbursement Specialist
Unified Health Services
10.2021 - 10.2022
Inventory Clerk
Amazon
03.2019 - 10.2021
High School Diploma - General Studies
Kirby High School