Jamie Oh - Operations Manager - Unlimited Cleaners Inc.,d/b/a Regency Cleaners

Summary

Versatile and detail-oriented Operations Manager with over two decades of experience directing daily business workflows, financial tracking, procurement, and high-stakes client relations. Proven ability to manage multi-layered administrative systems, optimize schedules, and serve as a dependable primary liaison. Eager to bring strong organizational discipline, process efficiency, and comprehensive administrative oversight to an academic support role within George Mason University's Costello College of Business.

Overview

1

Language

22

years of professional experience

Work History

Operations Manager

Unlimited Cleaners Inc.,d/b/a Regency Cleaners

11.2004 - Current

Customer & Public Relations Leadership: Built and maintained a loyal, high-trust customer base across the Fairfax community over two decades. Known for exceptional problem-solving, welcoming communication, and resolving client inquiries with diplomacy and prompt, personal service.
Institutional Account Management: Directed high-volume service contracts, daily operational needs, and tight delivery schedules for major university accounts, serving as the primary point of contact for the GMU Police Department, GMU Athletics, Department of Advancement, Events and Operations, and Department of Science and more.
Full-Scope Business & Office Operations: Managed all daily administrative workflows, financial documentation, supply purchasing, and facility logistics for a community-favorite business with a 22-year reputation for dependability and trust.
Executive Administrative Oversight: Provided executive administrative leadership for a family enterprise, managing regulatory compliance, official documentation, vendor contracts, and external stakeholder communications.
Financial & Inventory Oversight: Performed invoice audits, tracked operating expenses, managed billing and client accounts, and reconciled financial records to ensure strict fiscal accuracy and alignment with operational budgets.
Vendor & Facility Management: Negotiated supplier agreements, oversaw facility equipment maintenance contracts, and managed vendor relationships to ensure continuous, uninterrupted daily operations.
Business Transition Leadership: Successfully maintained operational continuity, client trust, and key institutional contracts during the April 2026 business ownership transition. Retained as Operations Manager to ensure seamless leadership.

Education

Bachelor of Business Administration - Computer Information Systems

James Madison University

Harrisonburg, VA

Northern Virginia Community College

Annandale, VA

Skills

Administrative & Operational Management: Business Administration, Logistics Management, Process Optimization, Organizational Management, Event & Schedule Coordination
Financial & Accounting Management: Financial Management, Expense Tracking, Budget Monitoring, Accounts Reconciliation, Vendor Relations

Stakeholder Relations & Communication: Client Service Excellence, Trust Development, Conflict Resolution, Proactive Problem-Solving, Cross-Functional Collaboration
Software & Systems: Microsoft Office, fast learner prepared for Sedona, job applicant tracking systems

Languages

Korean - Fluent