Jamie - Paige Mullings
Amityville,NY
Summary
Proactive and detail-oriented professional with proven expertise in customer service and office management, honed at Riu Hotels & Resorts. Excelled in enhancing guest satisfaction and streamlining operations, demonstrating exceptional problem-solving and interpersonal skills. Achieved notable increases in efficiency and guest retention through innovative process improvements and a commitment to excellence in hospitality services.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
Riu Hotels & Resorts
Montego Bay , JA
08.2022 - 05.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Developed strong working relationships with team members, fostering a positive work environment.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
- Streamlined check-in processes, reducing wait times for guests.
Customer Service Representative
Delta Global Services
Kingston , JA
07.2021 - 07.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
Education
High School Diploma - Business Administration
Dunoon Park Techincal High School
Kingston , Jamaica 07.2022
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Cash handling
- Telephone etiquette
- Data entry
- Problem-solving skills
- Team collaboration
- Scheduling
- Appointment scheduling
- Verbal and written communication
- Administrative skills
- Scheduling appointments
- Office organization
- Oral and writing communication
- File organization
- Hospitality services
- Front office management
- Filing
- Sensitive information handling
- Work prioritization
- Administrative support
- Initiative-taking
- Issue handling
- Office administration
- Guest relations
- Document management
- Skilled in software
- Multi-line telephone systems
- Office management
- Call routing
- Hospitality best practices
- Mail sorting
- Call forwarding
Timeline
Front Desk Receptionist
Riu Hotels & Resorts
08.2022 - 05.2024
Customer Service Representative
Delta Global Services
07.2021 - 07.2022
High School Diploma - Business Administration
Dunoon Park Techincal High School