Jamie Pfoutz
Douglas,GA
Summary
Highly skilled Front End Department Supervisor with proven success in managing teams and overseeing retail operations. In previous roles, improved checkout processes for increased efficiency and customer satisfaction. Strengths include team leadership, conflict resolution, and ability to work under pressure. Experienced in using data-driven decision making to optimize store performance.
Overview
20
20
years of professional experience
Work History
Front End Department Supervisor
Lowes Home Improvement Stores
Douglas, GA
02.2025 - Current
- Maintained a clean and organized work environment by delegating tasks to team members when necessary.
- Evaluated current processes within the front-end area making recommendations for improvements where applicable.
- Resolved customer complaints promptly and professionally while adhering to company policies.
- Organized workflow for front end team members to ensure efficient operations.
- Conducted weekly inventory counts of merchandise located in the front end area.
- Encouraged team collaboration among employees to promote positive working relationships within the department.
- Provided feedback on employee performance reviews as needed.
- Communicated effectively with other departments regarding store promotions, events.
- Developed strategies to increase customer satisfaction and loyalty levels.
- Assisted customers with checkout processes, resolving any issues that may arise during transactions.
- Set up staff schedules and assigned specific work based on department needs and individual strengths.
- Managed opening and closing procedures by reconciling sales records and cash transactions with software data.
Delivery Coordinator
Lowes Home Improvement Stores
Douglas, GA
04.2020 - 02.2025
- Maintained accurate records of deliveries and invoices in company database.
- Tracked shipments, updated customers on delivery status, and addressed any customer inquiries.
- Managed communication between internal departments and external partners during the delivery process.
- Organized delivery schedules and routes to ensure timely arrival of goods.
RTM Clerk
Lowes Home Improvement Stores
Douglas, GA
03.2019 - 04.2020
- Managed returns process by sorting returned items, conducting quality checks, inspecting damaged items, and communicating results to management team.
- Examined merchandise to determine problems and evaluate for possible solutions or repair.
- Inspected returned items to identify damage or defects, documenting information in database.
Head Cashier
Lowes Home Improvement Stores
Douglas, GA
10.2006 - 03.2019
- Investigated discrepancies between reported sales figures and actual amounts collected at registers.
- Collaborated with the management team to determine appropriate staffing levels for peak hours.
- Conducted regular spot checks of cashier performance to ensure accuracy when processing payments.
- Assisted customers at checkout by providing excellent customer service and resolving any issues that arose.
- Performed opening and closing duties such as counting money, balancing tills, and reconciling discrepancies.
- Provided guidance on difficult transactions or inquiries from customers regarding products or services offered in the store.
Cashier
Lowes Home Improvement Stores
Douglas, GA
04.2005 - 10.2006
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Answered customer inquiries regarding store policies and procedures.
- Stocked shelves with merchandise when needed.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Performed other duties as assigned by management.
- Resolved customer complaints professionally in accordance with company policy.
Education
GED -
Coffee County High School
Douglas, GA05-2005
Skills
- Customer service
- Conflict resolution
- Team leadership
- Cash handling
- Employee training
- Staff scheduling
- Task delegation
- Time management
- Performance improvement
- Team building
Timeline
Front End Department Supervisor
Lowes Home Improvement Stores
02.2025 - Current
Delivery Coordinator
Lowes Home Improvement Stores
04.2020 - 02.2025
RTM Clerk
Lowes Home Improvement Stores
03.2019 - 04.2020
Head Cashier
Lowes Home Improvement Stores
10.2006 - 03.2019
Cashier
Lowes Home Improvement Stores
04.2005 - 10.2006
GED -
Coffee County High School