Jamie Ramirez
Moreno Valley,CA
Summary
Dynamic Specialty Account Manager with a proven track record at West Coast Dental, skilled in HIPAA compliance and client records management. Expert in training staff and enhancing patient satisfaction through effective communication and teamwork. Bilingual in Spanish and English, dedicated to fostering a positive environment and improving operational efficiency.
Overview
9
9
years of professional experience
Work History
Specialty Account Manager
West Coast Dental
Rialto
03.2024 - Current
- Oversaw daily operations, ensuring compliance with health regulations and quality standards.
- Trained and mentored dental staff on best practices and customer service techniques.
- Developed and enforced office policies to enhance workflow efficiency and patient satisfaction.
- Managed inventory control systems to maintain adequate supplies while reducing costs.
- Maintained accurate patient records using electronic health record systems, ensuring data integrity while adhering to privacy standards as required by HIPAA regulations.
- Facilitated communication between staff members to encourage teamwork and foster a positive work environment conducive to collaboration.
Specialty Coordinator
Western Dental & Orthodontics
Perris, CA
02.2019 - 03.2024
- Coordinated specialty services to enhance patient care and streamline operations.
- Developed patient education materials to improve understanding of treatment plans and health resources.
- Developed training materials for staff on new protocols and procedures.
- Analyzed workflow data to identify areas for improvement and implement solutions.
- Coordinated communication between patients, healthcare providers, and insurance companies for seamless service delivery.
Counselor
Discovery ChalleNGe Academy
Stockton, CA
12.2016 - 06.2018
- Facilitated individual and group counseling sessions to support personal development and emotional well-being.
- Developed and implemented engaging activities promoting teamwork and communication among participants.
- Collaborated with staff to assess student needs and create tailored intervention plans.
- Monitored participant progress, providing feedback and encouragement to foster growth.
- Organized workshops on life skills, enhancing participants' readiness for future challenges.
Education
High School Diploma -
Discovery Challenge Academy
Stockton, CAAssociate of Arts - Education
University of Phoenix
Tempe, AZ06-2027
Skills
- Counseling
- HIPAA
- Mental health support
- Client records management
- Treatment Planning
- Bilingual in Spanish and english
- Suicide prevention
- Motivational interviewing
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Specialty Account Manager
West Coast Dental
03.2024 - Current
Specialty Coordinator
Western Dental & Orthodontics
02.2019 - 03.2024
Counselor
Discovery ChalleNGe Academy
12.2016 - 06.2018
High School Diploma -
Discovery Challenge Academy
Associate of Arts - Education
University of Phoenix