Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jamie Rubio Cruz

Alexandria,VA

Summary

Committed and hardworking with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions . Versatile professional serves as first point of contact for patients by verifying insurance, handling paperwork and preparing records. Patient-oriented and helpful candidate familiar with MS Office and EHR systems coupled with thorough knowledge of medical terminology. Committed to providing personalized service and quality patient care. Detail-oriented team player with strong organizational skills.

Overview

7
7
years of professional experience
6
6
years of post-secondary education

Work History

Patient Access Registrar

Adventist Hospital
04.2020 - 06.2023
  • Collected payments and co-pays from customers using large variety of insurance programs, adjusting amounts based on specific plan directives.
  • Registered and verified patient records before triage with most up-to-date information.
  • Greeted and interacted with patients to provide information and answer questions.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Maintained clean and organized workspaces to promote smooth operation.
  • Provided counseling to help patients navigate financial assistance programs for uncovered bills.
  • Explained financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients
  • Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
  • Providing excellent customer service by promptly answering patient inquiries.
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.

Unit Secretary

INOVA
04.2017 - 07.2023
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Greeted visitors and initiated triage processes for clients to streamline patient flow.
  • Prepared and processed patient referrals and transfer requests.
  • Executed administrative duties to facilitate unit tasks and meet team goals.
  • Maintained patient confidentiality in line with HIPAA regulations.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.

Mental Health Assistant

All That’s Therapeutic
08.2023 - Current
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Streamlined communication between departments for better collaboration and increased productivity.
  • Expedited document processing with accurate data entry and timely filing.
  • Increased customer satisfaction by providing professional and courteous front desk support
  • Supported patient confidentiality in accordance with HIPAA regulations.
  • Delivered compassionate patient care, focusing on safety, comfort and emotional support.
  • Participated in multidisciplinary team meetings to discuss progress and treatment plans of clients.
  • Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
  • Developed and maintained positive relationships with clients to create safe and supportive environment.
  • Contributed to a safe and supportive environment by adhering to facility policies and maintaining professional boundaries at all times.
  • Provided crisis intervention services, ensuring timely response and appropriate action during emergency situations.
  • Improved patient well-being by providing compassionate support and care in one-on-one and group settings.
  • Assisted mental health professionals with treatment plans, enhancing the therapeutic environment for patients.
  • Implemented medication therapy management programs, resulting in improved patient adherence to prescribed medications.
  • Improved customer satisfaction by addressing and resolving complex pharmacy-related inquiries.
  • Maintained a high level of efficiency with accurate data entry for prescription refills and new prescriptions.
  • Reduced call wait times by efficiently triaging incoming calls, streamlining communication between pharmacy staff and patients.

Education

No Degree -

Stratford Institute Medical Assistant
Alexandria,VA
02.2018 - Current

Diploma -

T.C. Williams High School
Alexandria, VA
06.2011

Skills

  • Patient Relations
  • Answer Telephones
  • Insurance Verification
  • Demographics Information
  • Organization and Time Management

Timeline

Mental Health Assistant

All That’s Therapeutic
08.2023 - Current

Patient Access Registrar

Adventist Hospital
04.2020 - 06.2023

No Degree -

Stratford Institute Medical Assistant
02.2018 - Current

Unit Secretary

INOVA
04.2017 - 07.2023

Diploma -

T.C. Williams High School

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Jamie Rubio Cruz