Jamie Stevens
Shreveport,LA
Summary
Experienced with organizing and stocking merchandise efficiently. Uses effective inventory management techniques to ensure product availability and store organization. Knowledge of collaborating with team members to meet daily operational goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Care Advocate
Advanced Career Technologies
Shreveport, LA
08.2025 - Current
- Managed incoming calls addressing diverse medical insurance and claims inquiries.
Overnight Stocker
Walmart super center
Shreveport, LA
12.2023 - 01.2025
- Stocked shelves efficiently, ensuring merchandise was available for customers.
- Organized backroom inventory to optimize space and accessibility.
- Assisted in unloading delivery trucks, maintaining safety protocols during operations.
- Monitored inventory levels, identifying discrepancies to ensure accurate stock management.
- Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Ensured timely completion of nightly stocking tasks, optimizing store readiness for the following day''s operation.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Stocked shelves to match planogram images and instructions.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
Customer Service Representative
Teleperformance
Shreveport, LA
05.2023 - 12.2023
- Reviewed financial statements and credit histories to evaluate borrower creditworthiness.
- Collaborated with cross-functional teams to address client concerns and improve service delivery.
- Reviewed credit reports, financial statements and transactions to verify accuracy and completeness.
- Analyzed credit reports diligently to make well-informed lending decisions that aligned with both customer needs and bank guidelines.
- Checked credit reports for accuracy and identified any discrepancies or issues that could affect the loan application process.
- Minimized delays in the closing process by proactively resolving issues related to title searches, appraisals, and credit reports.
- Assisted clients in disputing inaccurate information on their credit reports, leading to increased accuracy and improved scores.
- Submitted loan applications to credit analysts for further verification and suggestions.
Johnny's Pizza House
Johnnys pizza house
Shreveport, LA
10.2022 - 05.2023
Cashier/Customer Service
Bon temps
Minden, LA
02.2022 - 06.2022
- Run front registers and take side orders (breakfast/lunch/dinner) clean, stock, close store.
Customer Service Representative Teleperformance
Amtrak
Minden, LA
12.2021 - 01.2022
- Ensure customers are getting the proper trains booked and seating modified to best fit their comfort, disabilities, and needs.
- Handled sensitive financial information confidently while processing credit card payments securely.
- Processed credit card payments securely for onboard purchases, safeguarding sensitive guest data from unauthorized access.
- Resolved customer inquiries through multiple communication channels, enhancing satisfaction levels.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Lifeguard
Splash Kingdom Waterpark
Shreveport, LA
05.2020 - 08.2020
Lifeguard
Splash Kingdom Waterpark
Shreveport, LA
05.2018 - 09.2018
Education
High School Diploma -
Southwood High School
Shreveport, LA05.2020
Skills
- Stocking and Inventory
- Computer skills
- Communication skills
- Microsoft Office
- Customer service
- Teamwork and collaboration
- Pallet jack operation
- Loading and unloading
Certification
- CPR Certification
- Lifeguard Training
Timeline
Customer Care Advocate
Advanced Career Technologies
08.2025 - Current
Overnight Stocker
Walmart super center
12.2023 - 01.2025
Customer Service Representative
Teleperformance
05.2023 - 12.2023
Johnny's Pizza House
Johnnys pizza house
10.2022 - 05.2023
Cashier/Customer Service
Bon temps
02.2022 - 06.2022
Customer Service Representative Teleperformance
Amtrak
12.2021 - 01.2022
Lifeguard
Splash Kingdom Waterpark
05.2020 - 08.2020
Lifeguard
Splash Kingdom Waterpark
05.2018 - 09.2018
High School Diploma -
Southwood High School