Jamie Terrazas
Victorville,CA
Summary
A driven and reliable certified Pharmacy Technician with over 6 years of experience working within a fast-paced retail pharmacy setting. Well organized and proficient in accurately filling and labeling prescriptions, maintaining drug inventories, updating pharmacy records, insurance billing and interpersonal communications.
Overview
5
5
years of professional experience
Work History
Pharmacy Technician
Lake Arrowhead Village Pharmacy
07.2007 - 04.2012
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Consulted with insurance company representatives to complete claims processing and resolve concerns.
- Trained new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Supervised four pharmacy technicians and coordinated day-to-day assignments.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
- Helped maintain a clean and organized workspace for optimal efficiency during high-volume periods.
Education
Certified Pharmacy Technician -
United Education Institute
San Bernardino, CA07.2007
Skills
- Team Collaboration
- Confidentiality and HIPAA
- Workflow Optimization
- Insurance Billing and Verification
- Patient confidentiality
- Prescription Filling
- Supply Restocking
- Pharmacy and customer records management
- Labeling Accuracy
- Pharmaceutical Calculations
- Pharmacy Software Proficiency
- Inventory Control
- Pharmacy Law Compliance
- Customer Service
- Customer Satisfaction
- Reliability and punctuality
- Prescription Verification
- New Hire Training
Timeline
Pharmacy Technician
Lake Arrowhead Village Pharmacy
07.2007 - 04.2012
Certified Pharmacy Technician -
United Education Institute