- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Historical Exploration
- Road Trips
- Documenting and sharing travel experiences
- Artificial Intelligence (AI) and Machine Learning
- Design and Build Websites
- Blockchain Technology and Cryptocurrency
- Enjoying the art of baking and pastry-making, experimenting with recipes
- Learning new cooking techniques and expanding my culinary skills
- Growing herbs, vegetables, or fruits in home gardens
- I enjoy cooking for friends and family gatherings
- Wine Tasting
- Enjoy experimenting with different ingredients and flavors in the kitchen
- Sharing recipes, cooking tips, and culinary experiences through blogs and social media platforms
- DIY and Home Improvement
- I enjoy helping others and giving back to the community
- Avid Reader
- Genealogy
- Watching Movies and TV Shows
- I like looking at the stars and learning about constellations
- Personal Development and Self-Improvement
- Fundraising Events
- Youth mentor, providing guidance and support to empower the next generation of leaders
- Participating in fundraising events to support local charities, schools, or community projects
- Youth Development Programs
- Offering time and support to shelters for the homeless, women, and animals
- Crafting and DIY Projects
- Participate in local theater productions, enhancing my public speaking and teamwork skills
- Interior Design
- Music
- Drawing and Painting
- Photography
- Acting and Theater
- Creative Writing
Jamie Waldon
Management
Katy,TX
Summary
Results-driven professional with extensive experience in community management. Expertise in project oversight and staff management, dedicated to fostering resident satisfaction and operational success through effective communication and collaborative teamwork.
Overview
18
18
years of professional experience
Work History
Senior Community Manager
Resort Lifestyle Communities
08.2022 - Current
- Establish and maintain an enriching and secure environment for the benefit of the residents.
- Plan and direct all operations necessary to make the community profitable and successful.
- Hire, train, evaluate and supervise community staff.
- Be an active and effective leader and member of the community management team.
- Delegate appropriate responsibilities to other staff members to meet the needs of the community.
- Ensure the continuous operation of the community; perform any staff duties necessary.
- Be open, honest and professional in communicating and working with staff and residents, residents’ families, as well as guests, vendors, and all who visit the community.
- Keep Home Office informed on status of community. Participate in weekly conference calls with supervisors and other resident managers.
- Census. Maintain maximum occupancy level at all times. Allocate time each week to work with the Marketing Director to strategize reaching occupancy goals which includes community visits, daily follow-up on all direct inquiries, and giving tours. This may include preparation of vacant apartments as a part of marketing duties, including cleaning and painting.
- Budget. Follow the approved operating budget.
- Accounting. Accurately record revenue and expenses as required by the RLC accounting department and submit required reports on time.
- Community Relations. Interact successfully with community groups and organizations that may provide beneficial services to residents.
- Resident Satisfaction. Assess individual well-being of residents on a daily basis and respond appropriately to their needs through personal interaction, including: tending to resident requests, and maintaining a presence in the dining room during meal times to inter-act with residents and insure a smooth operation of the dining experience.
- Emergency Response. Respond to emergency calls from residents and take appropriate action. Respond to any call that may occur at any time of the day or night, subject to established schedules.
- Personnel. Develop and maintain a staff that provides quality services that insure resident satisfaction. Functions include hiring and evaluating community employees, development of an on-going and continuous training program, supervision, and complete record keeping.
- Food Service. Supervise the Food Service Manager in the budgeting, inventory, preparation and serving of attractive, appetizing, and balanced meals according to RLC guidelines. The maintenance of clean, sanitary, and attractive kitchen and dining facilities shall be a priority.
- Supervise the Dining Room Supervisor to maintain outstanding and consistent service in all dining areas of the community.
- Resident Enrichment. Initiate, support, encourage, and maintain a resident personal enrichment program through activities that involve residents’ talents, knowledge, interests, and skills. Such programs are to be in compliance with RLC guidelines and philosophy.
- Housekeeping. Supervise the housekeeping staff in the cleaning of residents’ apartments and common areas, and oversee the inventory of supplies.
- Maintenance. Ensure that day-to-day building and grounds maintenance is adequately addressed and maintenance problems that cannot be resolved are referred to Home Office in a timely manner. This may include performing maintenance duties and general upkeep of the building.
- Transportation. Meet the daily transportation needs of residents which includes obtaining the correct state licensing to safely operate community bus.
- Community Operation. Ensure the daily continuation of the business, up to and including, personally filling in for any absent staff member. Responsible for maintaining normal business hours for the community.
Property Manager
Retirement Housing Foundation
01.2021 - 09.2021
- I worked for RHF on two different occasions. First time was from June 2017-November 2019. They called and asked me to come back with a pay increase in 2021.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Followed up on delinquent tenants and coordinated collection procedures.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Coordinated with legal counsel to resolve tenant disputes.
- Performed yearly certifications on residents to ensure income was eligible for rent.
- Supervised maintenance and community wellness employees.
Facilities Coordinator
American National Insurance Co TX
11.2019 - 01.2021
- Served as point of contact for internal and external customers seeking support and information.
- Communicated with general managers and facility teams regarding upcoming repairs and projects.
- Directed vendors, facilities staff, and service providers as required to create efficient and non-disruptive work environment.
- Maintained physical condition of facilities, applying available resources and personnel to achieve safe, clean, and functional environment.
- Managed and coordinated all facilities maintenance and repair projects within time and budget constraints.
- Assisted with meetings and conference room reservations.
- Developed and oversaw budgets for facilities and worked within cost restraints.
Youth Services Librarian
Palestine Public Library-City of Palestine
06.2008 - 05.2018
- Assisted patrons with computer searches and inter-library loans.
- Assisted library patrons with resolving computer problems.
- Assisted students in locating and using library resources and assisted teachers with materials needed to enrich classroom instruction.
- Researched, planned, and set up attractive and informative library exhibits.
- Located requested books on shelves and in library database and fetched items for patrons.
- Drove expansion of library collections and programs in response to student and faculty needs and special requests.
- Managed reserve desk collection of reference materials.
- Catalogued and organized books, materials and other documents for proper library management.
- Researched and acquired new library materials to maintain updated library collection.
- Supported digital library collections containing e-books, audiobooks and digital media.
- Created programs and activities to promote library usage and literacy.
- Created an annual children's literacy and art festival. Would love to explain more about this festival and the success.
Education
High School Diploma -
Palestine High School
Palestine, TX05-1992
Associate of Arts -
Tarrant County Community College
Fort Worth, TX05.2006
Skills
- Community marketing
- Maintenance and repair coordination
- Payment management
- Policy administration
- Property tours and inspections
- Financial budgeting and reporting
- Project management
- Staff management
- Property tours
- Leasing and sales
- Daily operations management
- Feedback collection
- Event planning
- Property management
- Meeting participation
- Team Training
- Customer relationship management
- Operations management
- Property tour coordination
- Vendor management
- Resident relations
Accomplishments
- Achieved one hundred percent occupancy through effectively helping with marketing strategies, tours, and follow through. This was achieved for the first time since the community opened nine years ago along with our senior living consultant (sales) We currently have a waitlist.
- Documented and resolved fine dining issues which led to a new culinary team, themed dining events with entertainment. Used these experiences for marketing events as well. Which helped fill our building.
- Supervised focus team of 5 staff members, as well as a full culinary department, housekeeping, maintenance and concierge team. Total number of employees 35-38.
Interests
Timeline
Senior Community Manager
Resort Lifestyle Communities
08.2022 - Current
Property Manager
Retirement Housing Foundation
01.2021 - 09.2021
Facilities Coordinator
American National Insurance Co TX
11.2019 - 01.2021
Youth Services Librarian
Palestine Public Library-City of Palestine
06.2008 - 05.2018
Associate of Arts -
Tarrant County Community College
High School Diploma -
Palestine High School