Jamieka O'Connor
Brooklyn
Summary
Professional and detail-oriented customer service and administrative support specialist with 9+ years of experience managing high-volume communications, scheduling, documentation, and client support in fast-paced environments. Skilled in resolving customer concerns, coordinating across teams, maintaining accurate records, and delivering professional service through phone, email, and digital communication platforms. Recognized for strong multitasking abilities, empathy, problem-solving, and maintaining professionalism under pressure.
Overview
6
6
years of professional experience
Work History
Executive Administrative Assistant
Thermal Systems Associates
Bronx, NY
12.2019 - 03.2021
- Managed high-volume phone lines , responding to customer inquiries and routing requests efficiently.
- Provided timely updates and support to clients regarding project timelines and documentation.
- Prepared and formatted invoices, reports, memos, letters, financial summaries, and other business documents.
- Maintained organized customer records and documentation within company databases.
- Managed the company’s main server email system, responding to inquiries, providing updates, and communicating directly with clients.
Program Assistant
NRDC
Remote
06.2022 - 10.2023
- Managed high-volume email communications, scheduling requests, and administrative workflows while ensuring timely responses and accurate documentation.
- Maintained detailed electronic records and documentation with a high level of accuracy and organization.
- Coordinated across departments to resolve operational issues and maintain efficient workflow processes.
- Provided professional support to staff, vendors, and stakeholders while balancing multiple priorities and deadlines.
- Provided collaborative support to peer program assistants, contributing to seamless daily operations.
Client Support Assistant
CDPAP/PPL
Brooklyn, NY
10.2023 - Current
- Facilitated client support on a daily basis, adapting to evolving schedules and service needs to ensure seamless operations.
- Communicate professionally and compassionately while resolving issues and ensuring a positive client experience.
- Maintain confidentiality and accurate documentation while coordinating tasks and responding to client requests.
- Adapt quickly to changing situations while demonstrating reliability, patience, and strong interpersonal skills.
Education
Master's Degree - Criminology & Deviance and Criminal Law & Procedure
John Jay College for Criminal Justice
New York, NY06.2024
Skills
- Microsoft Outlook
- Excel
- Teams
- CRM systems
- Database Management
- SharePoint
- Adobe Acrobat
Timeline
Client Support Assistant
CDPAP/PPL
10.2023 - Current
Program Assistant
NRDC
06.2022 - 10.2023
Executive Administrative Assistant
Thermal Systems Associates
12.2019 - 03.2021
Master's Degree - Criminology & Deviance and Criminal Law & Procedure
John Jay College for Criminal Justice