Jamie Ouye
Las Vegas,NV
Overview
10
10
years of professional experience
Work History
Cocktail Server
Fountainebleau Las Vegas
Las Vegas, NV
01.2024 - Current
- Handled cash and credit card transactions as required
- Served wine, beer and cocktails per company's guidelines
- Attends to guests and addresses their inquiries and needs as requested
Server
WSKY Bar and Grill
Las Vegas, NV
09.2023 - Current
- Worked as a group to help opening a new restaurant
- Provided exceptional service to high volume of daily customers.
- Ensured that each guest was served courteously, quickly, and efficiently.
Server
DO & CO Formula 1
Las Vegas, NV
11.2023 - 11.2023
- Served food and beverage to VIP guests
- Supported lead server and restaurant manager to guarantee the best level of service is provided
- Demonstrated knowledge of all drink menus and specials available throughout the day and night.
Model Cocktail Server/Server
Resorts World Las Vegas
Las Vegas, NV
05.2023 - 09.2023
- Provided bottle, cocktail and food service to all guests
- Skillfully promoted items on beverage lists and food menu
- Maintained accurate cash handling practices while efficiently serving customers.
Cocktail Server
Zouk Night Club- Here Kitty Kitty
Las Vegas, NV
04.2022 - 05.2023
- Recommended and served alcoholic beverages to patrons during high-volume shifts.
- Communicated with patrons to offer friendly service and determine needs.
- Assessed patrons' needs to always provide proactive service.
Model Cocktail Server/Server
The Mirage
Las Vegas, NV
06.2021 - 07.2022
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Suggested cocktail choices based on customer preference, daily specials and inventory availability.
Food Server
Sodexo USA
Hilo, HI
09.2013 - 08.2015
- Provided exceptional service to high volume of daily customers.
- Cleaned and sanitized work areas, equipment, utensils, dishes and silverware.
- Responded to customer questions effectively, explained preparation style for menu items and helped in entrée selections.
Education
Bachelor of Arts - Psychology And Communication
University of Hawaii At Hilo
Hilo, HI12.2016
Skills
- Quality control
- Patron satisfaction
- Customer service
- Client relations and retention
- Service prioritization
- Point of Sale (POS) system operations
Timeline
Cocktail Server
Fountainebleau Las Vegas
01.2024 - Current
Server
DO & CO Formula 1
11.2023 - 11.2023
Server
WSKY Bar and Grill
09.2023 - Current
Model Cocktail Server/Server
Resorts World Las Vegas
05.2023 - 09.2023
Cocktail Server
Zouk Night Club- Here Kitty Kitty
04.2022 - 05.2023
Model Cocktail Server/Server
The Mirage
06.2021 - 07.2022
Food Server
Sodexo USA
09.2013 - 08.2015
Bachelor of Arts - Psychology And Communication
University of Hawaii At Hilo
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