Jamila Ferebee
Washington,DC
Summary
Proven hospitality professional with a track record at Ambar, recognized for delivering exceptional service and driving significant revenue growth. Core competencies include effective communication and time management, resulting in consistently elevated guest satisfaction and operational efficiency. Leadership skills have fostered a cohesive team environment focused on excellence.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Server
Ambar
Washington, USA
03.2023 - 08.2024
- Delivered swift and precise order-taking services to meet customer needs.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Greeted guests and provided menus.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Monitored dining room for cleanliness and proper set-up at all times.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Explained menu items, describing ingredients and cooking methods upon request.
Salon Assistant
Lamaj in the City
Washington, USA
01.2022 - 03.2023
- Scheduled appointments for customers using internal software system.
- Blow-dried, flat ironed, curled and styled clients' hair.
- Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
- Sanitized tools, followed safety standards and kept salon clean and safe.
- Backed up reception desk by answering phones, scheduling appointments and processing payments.
- Created a welcoming atmosphere by maintaining a friendly attitude while interacting with guests.
- Organized stockroom shelves ensuring proper product placement according to expiration date or lot number.
- Fostered clean and sanitary work environment to protect customers and staff from infection.
Host
Espita Mezcaleria
Washington, USA
09.2021 - 06.2022
- Took reservations over phone and in person.
- Monitored dining area to assess server capacity and estimate wait times.
- Answered telephone to provide dining information and take reservations.
- Assigned patrons to suitable tables according to server rotation.
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
- Communicated with servers about new tables, changes in food availability and customer comments.
Sales Supervisor
Warby Parker
Washington, USA
07.2020 - 11.2021
- Managed opening and closing procedures efficiently.
- Advanced a service-focused and inclusive retail setting.
- Showcase outstanding product expertise and provide sincere, insightful style guidance.
- Maintained an upbeat and flexible demeanor in team settings.
- Directed floor sales activities and coordinated operations to maintain efficiency.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Planned and directed floor merchandising and display building to keep stock presentable and engaging to customers.
Key Holder
Kiehl's
07.2019 - 07.2020
- Handled cash register operations independently.
- Managed operational processes, opened and closed store, set alarms.
- Supervised team members during manager's absence.
- Cultivated strong relationships with customers and community.
- Mentored newly hired staff in upselling techniques to improve sales.
- Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
- Scheduled staff shifts to ensure adequate coverage during peak hours.
Sales Advisor
Warby Parker
01.2018 - 08.2019
- Assist customers with the purchase of glasses, returns, exchanges and styling
- Working in a busy environment with a high need for multitasking and assisting multiple customers in a timely, professional manner
- Train directly under stores optician to learn the process of prescriptions and inventory
Hair Stylist
Cosmetology
07.2017 - 03.2019
- Bringing professional styling skills to meet clients beauty and styling requirements
- Trained and experienced in washing, cutting and coloring hair
- Demonstrated expertise in current fashion trends, beauty products, and contemporary hairstyles.
- Strong verbal and written communication
- Demonstrated attentiveness while maintaining a pleasant demeanor.
- Endured extended periods of standing while performing tasks.
- Educated clients on proper home hair care maintenance techniques.
- Massaged and treated scalp using hands, fingers or vibrating equipment.
- Managed cash register transactions during checkout process.
Sales Associate
Vans
08.2017 - 01.2018
- Computed sales prices, total purchases and processed payments
- Greeted customers in a timely manner while quickly determining their needs
- Handled online order and contacted other store locations to determine merchandise availability
- Handled all customers relation issues in a gracious manner and in accordance with company policies
- Demonstrated use and care of merchandise
- Completed all cleaning, stocking and organizing tasks in assigned sales area
Education
Certification in Cosmetology -
Paul Mitchell the School tysons
McLean, VA03.2019
High school diploma -
Deep Creek High School
Chesapeake, VA08.2013
Skills
- Serving
- Hospitality
- Food service
- Food industry
- Cash handling
- Restaurant experience
- Time management
- Sales
- Leadership
- Cash register
- Food safety
- Guest services
- Food handling
- Bartending
- Host/Hostess
- Communication skills
Certification
Cosmetology License
Timeline
Server
Ambar
03.2023 - 08.2024
Salon Assistant
Lamaj in the City
01.2022 - 03.2023
Host
Espita Mezcaleria
09.2021 - 06.2022
Sales Supervisor
Warby Parker
07.2020 - 11.2021
Key Holder
Kiehl's
07.2019 - 07.2020
Sales Advisor
Warby Parker
01.2018 - 08.2019
Sales Associate
Vans
08.2017 - 01.2018
Hair Stylist
Cosmetology
07.2017 - 03.2019
Certification in Cosmetology -
Paul Mitchell the School tysons
High school diploma -
Deep Creek High School
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