Summary
Overview
Work History
Education
Skills
Certification
Timeline
COMMUNITY SERVICE
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JAMILA GITTENS

Tonawanda,NY

Summary

Customer-focused professional with experience in cash handling, financial transactions, and client service. Proven ability to process payments accurately, maintain financial records, and build strong customer relationships. Detail-oriented, dependable, and trustworthy with a strong work ethic.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Owner

Mila's Sweet Treats LLC
01.2020 - Current
  • - Managed daily cash, card, and digital transactions
  • - Tracked revenue, expenses, and inventory
  • - Maintained financial accountability and accuracy
  • - Built strong customer relationships and repeat clientele
  • Completed over 300+ successful desserts orders
  • 50+ pop up and events through WNY
  • Developed unique dessert recipes to enhance menu offerings and attract diverse clientele.
  • Managed day-to-day business operations.

Cookie Artist

Wegmans
01.2023 - Current
  • - Delivered excellent customer service in fast-paced environment
  • - Assisted customers with orders and inquiries
  • - Maintained organized workspace and displays

Bakery Sales Associate

Cake Crazy Bakery
01.2022 - 01.2023
  • - Processed cash and card transactions accurately
  • - Balanced register and ensured correct totals
  • - Provided strong customer service

Baker & Cookie Artist

Crumbl Cookies
01.2022 - 12.2022
  • - Prepared high-volume orders with speed and accuracy
  • - Maintained consistency and quality in fast-paced environment
  • - Recognized as Employee of the Month

Purchasing Accounts Payable Coordinator

D'Youville College
01.2019 - 01.2020
  • - Processed invoices and handled payment inquiries
  • - Verified financial data and maintained records
  • - Ensured accuracy in financial documentation

Purchasing Accounts Payable Clerk

D'Youville College
01.2018 - 01.2019
  • - Verified invoices, pricing, and purchase orders
  • - Maintained organized financial records
  • - Assisted with daily accounting operations

Education

B.A. - Sociology

D'Youville College
Buffalo, NY

Skills

  • Cash Handling
  • Transaction Processing
  • Customer Service
  • Financial Records
  • Attention to Detail
  • Communication
  • Problem Solving
  • Time Management

Certification

  • SCOPE Small Business Program (2026)
  • M&T; Bank Program (2024)
  • Community Health Training (2021)

Timeline

Cookie Artist

Wegmans
01.2023 - Current

Baker & Cookie Artist

Crumbl Cookies
01.2022 - 12.2022

Bakery Sales Associate

Cake Crazy Bakery
01.2022 - 01.2023

Owner

Mila's Sweet Treats LLC
01.2020 - Current

Purchasing Accounts Payable Coordinator

D'Youville College
01.2019 - 01.2020

Purchasing Accounts Payable Clerk

D'Youville College
01.2018 - 01.2019

B.A. - Sociology

D'Youville College

COMMUNITY SERVICE

AmeriCorps VISTA - Upward Bound, D'Youville College, 2017, 2018, - Provided financial literacy education to 30+ students and families, - Assisted with grant writing and program coordination, - Developed community partnerships and outreach initiatives, - Organized events to promote educational and volunteer opportunities