Jamillah Jones
Mystic Jewels Gift Shop
Atlanta,GA
1
Certification
13
years of professional experience
Customer service professional with deep commitment to delivering exceptional support. Known for resolving inquiries swiftly and enhancing customer satisfaction. Strong focus on teamwork and adaptability, ensuring reliable and flexible service. Proficient in communication and problem-solving.
Work History
Customer Service Staff
1 Year 6 Months- Provides exceptional customer service, resolving inquiries and complaints effectively.
- Assists customers with product selection, enhancing shopping experience and satisfaction.
- Manages cash register operations, ensuring accurate transactions and balanced drawers.
- Collaborates with team members to maintain store organization and cleanliness standards.
- Delivers exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Handles cash transactions accurately, maintaining financial integrity and customer trust.
- Processes cash transactions efficiently, maintaining accuracy in daily financial operations.
- Manages cash flow, ensuring adherence to company policies and regulatory requirements.
Life Insurance Agent (independent)
3 Years 6 Months- Developed and calculated tailored insurance plans based on client interviews to meet individual needs.
- Expanded business reach through effective networking strategies to attract new clients.
- Consulted with clients to understand their needs and prospective clients to assess insurance needs, budget and financial planning goals.
- Recruited, trained, and developed new business partners to enhance team capabilities and service offerings.
Owner
9 Years 6 Months- Crafted unique jewelry designs using various materials and techniques
- Managed online sales platform, enhancing customer engagement and streamlining purchase processes
- Coordinated multiple projects, ensuring timely delivery and alignment with business objectives
- Provided guidance and support to mentees in developing their skills
Resident Coordinator
2 Years 1 Month- Coordinated communication between residents, family members, and guests onsite to ensure a supportive environment.
- Reported customer concerns to Executive Director and relevant departments to facilitate prompt resolution.
- Demonstrate a passion for caring as evidenced by interaction with coworkers, residents, families, and visitors.
- Coordinated interdepartmental communication to ensure resident needs and concerns were met
Team Lead/Trainer
1 Year 11 Months- New hire team trainer in a technical support call center environment
- Fostered a positive work environment that encouraged team collaboration and productivity.
- Provided coaching and development support to enhance team skills and performance.
- Conducted call monitoring to assess quality and improve service delivery.
- Demonstrated effective communication skills to convey information clearly to team members and clients.
- Provided feedback on key performance indicators to track team progress and improvement areas.
Support Coordinator
1 Year 10 Months- Developed relationships with Sales, Field Locations, Corporate Partners, and National Account teams to establish Manheim Digital offerings as the preferred digital automotive marketplace for buyers and sellers.
- Develop deep and wide relationships with Sales, Field Locations, Corporate Partners, and National Account teams to solidify Manheim Digital offerings as the most preferred digital automotive marketplace for buyers and sellers.
- Provided B2B support to dealers, communicating with Owners and Officers with urgency and effectively resolving issues.
- Consistently exceeds performance expectations for Voice of the Customer after call survey by displaying active listening skills, empathy and ownership of issues.
- Exceeded performance expectations for Voice of the Customer after call survey by demonstrating active listening, empathy, and ownership of issues.
- Ranks in the Top 5% in department for Productivity.
Education
Bachelors - Business Administration
Continuing
Skills
Team Collaboration
Complaint handling
Customer relations
Effective communication
Training and mentoring
Leadership
Salesforce
Conflict Resolution
Microsoft Office
Salesforce
Data Management
Data entry
Certification
Project Management Certification - Continuing TBD, Financial Service - Licensed Life Insurance Agent
Timeline
Customer Service Staff
Publix
03.2025 - CurrentRead More
Life Insurance Agent (independent)
Primerica
03.2023 - CurrentRead More
Resident Coordinator
Somerby Senior Living
02.2021 - 03.2023Read More
Owner
Mystic Jewels Gift Shop
03.2017 - CurrentRead More
Team Lead/Trainer
Manheim
08.2015 - 07.2017Read More
Support Coordinator
Manheim
10.2013 - 08.2015Read More
Harford Community College
Bachelors from Business Administration
Read More